Category Archives for Airlines.
United Airlines President Scott Kirby is probably the most interesting airline executive to listen to in the country because he lays out his thinking clearly in public. I think most everything he does is bad for his customers. But he has a model for how the world works and he defends it. He spoke today at the Bernstein Strategic Decisions Conference.
Under American’s rules they make you give up your AAdvantage elite benefits if you fly American using miles from a partner frequent flyer program. A 100,000 mile AAdvantage Executive Platinum using British Airways points to fly on American isn’t supposed to get any of the benefits of their status — from priority boarding, to checked bags, to seat assignments.
There are two important and often-overlooked items in American’s frequent flyer rules,
Singapore Airlines used to fly the world’s longest flight, Newark – Singapore, along with what at the time was the second longest flight Los Angeles – Singapore. They held the title from June 2004 through November 2013, operating these services with flying gas cans Airbus A340-500s. It’s hard to make ultra long haul flying work. A flight scheduled at over 18 hours is going to require a dedicated aircraft in each direction, and fares are going to have to cover that plane’s full costs. With fuel prices up that’s even more difficult since they burned over 58,000 gallons of fuel in each direction. The flight used 14 cabin crew and six pilots to make the journey. Singapore initially offered 64 business class and 117 extra legroom coach seats but moved to an all business class…
A couple of years ago I wrote that the Department of Homeland Security wants hotel desk clerks to snitch on guests as possible sex traffickers based on a set of behavior that could match that of plenty of guests.
Airline flight attendants are being asked to do the same thing.
I don’t like to see these increases. I’m saddened by them. But I still see the Mileage Bank as a strategically useful program. Their first class award prices remain better than many competitors, and that doesn’t even get into short haul business awards which are less than US airlines generally charge for coach.
Three years ago I described Cuba flights as a new opportunity for airlines to lose money.
I’m just back from Tokyo and Shanghai. My wife and I flew to Asia on a Virgin Atlantic 120,000 mile roundtrip ANA first class award. It’s one of the better value redemptions in all of travel — United would charge 220,000 miles roundtrip for the same thing, Aeroplan 210,000 miles, and Avianca LifeMiles 204,000. ANA itself charges 150,000 miles roundtrip.
And it turns out the deal is even better than that because most of the points for these two tickets came from American Express Membership Rewards transfers — when there was a transfer bonus. I called up Virgin Atlantic, put the award on a 24 hour hold, and then transferred the points. Not bad for a roundtrip ticket that was pricing at $22,907 apiece.
Ten engine parts fell out of a Japan Airlines Boeing 767 hitting a car and a medical clinic. The plane was headed from Kumamoto airport to Tokyo Haneda as flight JL632.
A left engine blade sustained significant damage. The parts falling from the sky “cracked a clinic window in Mashiki, Kumamoto Prefecture, and damaged a car on the premises.”
When a loyalty program becomes less rewarding, it moves the needle with consumers less. That’s a fairly basic proposition.
It’s not any different than the idea that if you raise prices consumers buy less of your product. There are exceptions of course, where some goods become more desirable because they’re expensive, but those are real outliers. This works fairly consistently and reliably.
Delta saver business class awards between US and Europe are supposed to cost 70,000 miles each way unless you’re using SkyMiles to fly on a Delta airlines partner in which case they charge extra miles. At least that’s the theory.
Delta charges what Delta wants to charge sometimes. But you can do something about it when you book.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
