Category Archives for Airlines.
Delta and Alaska offer free inflight messaging, you don’t have to buy internet. Days after Delta announced it in September of last year, American announced that they would do it also. Yesterday I got an admission from American that they were walking away from their promise to offer free inflight messaging.
It turns out that Southwest is rolling free messaging too. That’ll leave only major U.S. airlines that have been run by Scott Kirby not offering it.
Singapore’s Los Angeles – Tokyo flight is wide open with saver award availability for two passengers in first class.
The best availability seems to be May onward although you’ll find space at other times as well.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Earlier in the month when American Airlines promoted that they had added live TV to over 100 planes I pointed out that they still hadn’t added free inflight texting the way they had promised one year ago and which Delta and Alaska already offer.
American had announced free texting right after Delta made their announcement. But American didn’t follow through. They aren’t saying never, but will no longer even say it’s coming.
Here are the results from a survey of Berlusconi Market, Dream Market, and Olympus Market. Where they present more than one data point I average them for this chart. It’s important to note that these are asking prices. The people selling miles may or may not have a good idea of what they’re worth, and in some cases may be looking for a sucker (buying 500 Expedia points?).
American has announced four changes to its AAdvantage program. All are fairly minor and fall into the ‘good to know’ category that can make award booking easier, cancelling a little more cumbersome, and one redemption more expensive.
China is the next big thing. That was true 15 years ago, and may still be true 15 years from now (without ever actually becoming).
American carriers used to operate two-thirds of the flights between the U.S. and China, and now that’s flipped. And to hear Dr. Zhihang Chi, Vice President and General Manager of Air China North America, tell it “the US carriers are losing interest in the China market.”
I flew American Airlines for the first time on one of their Boeing 737-800s that’s been converted to a “Project Oasis” interior — meaning it’s been retrofit to have the same lack of legroom and smaller lavatories (but larger overhead bins) as their new Boeing 737 MAX aircraft.
I wrote only days ago that these are planes to avoid but right now it’s really difficult to do so. You book a flight on a 737, and there aren’t enough ‘new’ 172 seat 737s to know consistently where these torture tubes are going to turn up. If you get one of the torture tubes, your seat assignments may wind up messed up, too.
While I don’t know any plans to improve the efforts of American’s Integrated Operations Center to prioritize better departure time expectations, there is a new effort to improve communications between different parts of the airline to better deal with delays, and hopefully reduce them as well. It’s called ConnectMe, and here’s how it’s being described to employees.
When frequent flyer programs launched award tickets were supposed to be a reward for loyalty, and award customers were expected to be treated better than paying customers. There are often steep change fees on award tickets now, but mileage awards are for the most part still cancellable with points redeposited into an account. In other words even after myriad rule changes over the years, inventory issues aside, they’re still more flexible than paid tickets.
Miles aren’t just an alternative currency used to purchase travel or services from an airline, they are a thank you for your business, and redeeming miles should feel like a reward and not a punishment. Delta got this one right.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
