Category Archives for Airlines.
Bilt is back! The last few Rent Day deals have been great for some members, but not up the alley of the miles, points, and status crowd. For July Rent Day, it’s one for us, plus the start of a new monthly aspirational deal for foodies too (and yes, the usual offers like points trivia, free rent giveaways, and double points for spending on the Bilt Mastercard are back too).
In an internal American Airlines Jetwire for employees, the company shared what happened to a group of school children visiting Washington, D.C. from Bermuda on June 15th.
Filed under “this is why we can’t have nice things,” some Companion Pass holders try to get their companion’s travel for free without paying for their own ticket at all.
It’s now possible to change an itinerary online even if it includes flights that have received a complimentary upgrades. You don’t keep the upgrade when making flight changes, however. And there’s a catch to the process.
While American Airlines and Southwest Airlines have used all their lobbying might to try to get the federal government to shut down competitor JSX – because JSX offers a product that consumers prefer to their own – the origin of the fight against JSX stems from the big pilot union. And it wasn’t even JSX they were really concerned with.
The American Airlines experiment in selling direct, and pressuring travel agents to adopt technologies (that don’t always work well) in order to offer ancillary sales like paid seat assignments – as well as a decision to back away from managed corporate discounts – didn’t just mean reduced revenue for the airline. It may also have been securities fraud.
Southwest Airlines doesn’t pre-assign seats. Once you board you can take any open seat. There’s no rule against saving seats for other passengers. And it’s perfectly acceptable to subtly discourage other passengers from sitting beside you, though if they want to take the empty seat next to you they can. In this Hunger Games world of Southwest Airlines seat selection there’s basic game theory to defend and expand your turf – from saving seats, to boarding early, and figuring out whom you may want to sit next to you (if someone has to).
American is now rolling out buy back offers to AAirpass members. As with the other ConciergeKey buy backs, the offer is made by phone (with follow up email) rather than as an e-mail with online enrollment.
An American Airlines customer flew beside an obese passenger. It was a full flight and they could not move. They did not get to use their entire seat, because the other passenger spilled over into theirs. Does American owe them compensation?
Last week Southwest Airlines CEO Bob Jordan said he isn’t resigning, which – outside of an expression of ‘full confidence’ from the Board – is the surest sign his two-year tenure is jeopardy. There’s now growing talk that his departure could be imminent, with current COO and Hawaiian Airlines veteran Andrew Watterson taking over.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
