Kitty Bean Yancey reports that Ali Kasikci — who created an avalanche of rumors when he announced his departure as General Manager of the Peninsula Beverly Hills — will become the General Manager at the new Montage Beverly Hills (scheduled to open Fall 2008, my hunch is it’ll be a bit later). The Montage in Laguna Beach is already arguably the best resort in California, even the United States. So the company knows what it’s doing. And Kasikci ran the best hotel in Los Angeles for year. With a clean design slate there’s a tremendous potential here. There may be some opening jitters, of course, but this is a man and a company that I’d bet on.
General
Category Archives for General.
Why don’t airports offer better amenities?
Tyler Cowen wants to know why airports don’t offer showers and other amenities (presumably for a fee) to ease the travel experience. He links to Megan McArdle’s answer (high cost of space) and offers his own (“Airports will sell goods which are complements” the attention of the wealty, “which is otherwise so hard to get.” although why isn’t advertising on planes even more prevalent such as on overhead bins?). Some of Tyler’s commenters have already pointed out, though, that desireable facilities often do exist. Take showers, for instance. Many airport lounges around the world provide them, as a benefit for very frequent flying or with paid membership. Several of these lounges also allow access by the day. The facilities offered, however, are not standard and airlines don’t do a particularly good job differentiating their product…
Securing Premium Class Awards with Star Alliance
For all the complaints about award travel, and this is something I’ve written about before (and by no means to brag), I really don’t have too much trouble finding award seats. That’s partly because I have a critical mass account balance with several different airlines and major alliances, so when I go to redeem if there isn’t availability with one I simply query another. But it’s also because I redeem nmostly for premium class international travel, and while those tickets aren’t always available on all routes by any means, I’ve often seen the biggest complaints – with a few notable exceptions – to be about the old fashioned 25,000 mile domestic awards. And those are hardly the best value anyway. I’d just assume pay my $250 – $400 for a flight between DC and California,…
Starwood’s Major Cash & Points Benefit Enhancement
I’ve give Starwood a hard time lately, because their points devaluation was a pretty big deal. But they’ve taken a step to give back a lot of value to members with changes to the Cash & Points program. One of the better features of the program over the years has been the ability to combine points and cash at a pretty favorable rate towards award nights. So instead of spending, for instance, 10,000 points on a category 4 hotel you could spend just 4,000 points + $60. This was a better option because you were basically ‘buying’ the difference in points at just 1 cent apiece. However, only some hotels would participate each quarter. Starwood would have to solicit them to do so, and most would opt out except for in their slowest seasons. As…
Starwood’s Major Cash & Points Benefit Enhancement
I’ve give Starwood a hard time lately, because their points devaluation was a pretty big deal. But they’ve taken a step to give back a lot of value to members with changes to the Cash & Points program. One of the better features of the program over the years has been the ability to combine points and cash at a pretty favorable rate towards award nights. So instead of spending, for instance, 10,000 points on a category 4 hotel you could spend just 4,000 points + $60. This was a better option because you were basically ‘buying’ the difference in points at just 1 cent apiece. However, only some hotels would participate each quarter. Starwood would have to solicit them to do so, and most would opt out except for in their slowest seasons. As…
Confessions of a former Enterprise manager
Consumerist has a great post, an insider’s perspective on renting cars from Enterprise. Everything’s negotiable. Even knowing that, I still won’t rent from them. But for those who don’t mind the undignified “walkaround” of the vehicle and hard sell of insurance, you may benefit from the tips. 1. Enterprise doesn’t have any set prices. That rate you got when you called in was either the full retail rate, or the first number that popped into the agent’s head. There are three main categories of rentals: personal (retail), corporate, and insurance, but on every single contract that goes out the agent manually types out how much you pay per day and he has authority to make it pretty much whatever he thinks you should pay. … 2. By now everyone knows that you don’t need that…
Outstanding Redemption Opportunity for Priority Club Points
Oct
20
2006
Since the hotel’s opening, the Intercontinental Thalasso on Bora Bora has shown no award availability. As reported on Flyertalk, they’ve finally loaded their award inventory — and apparently accidentally made all room types bookable as awards. Priority Club has a fairly anachronistic award structure. Most hotels of a given brand come at the same cost. Intercontinental hotels cost 30,000 points a night (unless they’re an all-inclusive property, in which case it’s 40,000 points). So the two Intercontinentals in Cleveland, which can sometimes be had for as little as $99, cost the same number of points on an award as the Intercontinentals in French Polynesia. The $900+ a night Overwater Diamond Bungalows are currently redeemable for 30,000 points… 100 SQM OVERWATER VILLA FACING THE MAIN ISLAND OF BORA BORAVIEW OF OTEMANU MOUNTAIN TERRACE SUN DECK GLASS…
Testing Award Redemption
This month’s Inside Flyer cover story is about award redemption. They tested several airline programs across several routes, both online booking engines and call centers, at various points in time to get real data on how programs rank in satisfying member needs. A key takeaway is that the USAirways website is terrible, always call. But more generally, just because the web doesn’t show availability with any program, try the phone. Very few websites check more than the most traditional flight routings, and even fewer offer good details on partner award availability.American’s program fares well as it always does. United didn’t do as good a job at redemption as its results two years ago, which is consistent with my own experience as well (though nothing beats Star Alliance awards for Asia). Despite the article reporting some…
The Myth of Buying Airline Tickets Wednesday at Midnight
Upgrade Travel Blog has a detailed explanation about why the myth of buying tickets Wednesday at midnight is wrong. The myth goes this way: What’s the absolute best time to purchase a ticket directly from the airlines? Turns out it’s Wednesday from midnight to 1a.m. in the time zone of the airline’s “home base.”[…] Why? That’s when the computer systems of most airlines get rid of the reserved but unbooked lower fare reservations. However, Held reservations don’t all expire Wednesdays Most fares that are put on hold aren’t that cheap to begin withMidnight isn’t when new fares are loaded — they’re distributed at 10:00am, 12:30pm, and 8pm EST and loaded about 2-6 hours later in the GDS and airline sites. Read the whole thing.
What Cathy Doesn’t Know, or Why Cartoon Characters Can’t Redeem Their Miles
Yesterday’s Cathy cartoon expressed a common frustration about using frequent flyer miles. I don’t mean to dismiss the idea because it is commonly held and people do have difficulty redeeming miles. But the conventional wisdom doesn’t match reality. If you take the miles and points game seriously, you should be able to do pretty well on the redemption side. Here are some basic tips. Build up miles in a single program until you have enough for the awards you want, and then diversify into other programs. That way when it comes time to redeem you’ll have more than one program to choose from. Sometimes United hasn’t had seats, but American does. Or Delta won’t, but United will. One good way to do this is to accumulate miles through partner activities (credit cards, mortgages, internet service,…
