Apr
30
2015
Mistake fares pose tough moral and ethical questions. Here’s why I think it’s perfectly acceptable to book them, but that airlines shouldn’t be required to honor them.
Nevertheless there need to be guidelines that airlines follow if they choose not to honor these tickets. The Department of Transportation hates the rule they adopted three years ago that pretty much says mistake fares have to be honored. They’ve found ways to ignore their own rules as a result. That’s not good.
Instead I propose a new approach to mistake fares that protects consumers, is fair to airlines, and allows for smooth functioning of the nation’s air transport system.
