Hotels

Category Archives for Hotels.

IHG’s New Most Expensive Awards May Be 100,000 Points Per Night

IHG's New Most Expensive Awards May Be 100,000 Points Per Night
Jun 26 2019

On the one hand a new highest price is always concerning, since it creates a path for other hotels to creep up in price as well. On the other hand these properties aren’t ‘really’ part of IHG, and perhaps the agreement that brought them into the chain just makes them expensive (IHG has to overpay to get these redemption nights, and is charging members accordingly).

Nonetheless prices of 75,000 and 100,000 points per night are concerning to say the least.

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Marriott is Coming Under Too Much Criticism for Failed Points to Miles Transfers. Let’s Not Forget Why

lufthansa plane
Jun 08 2019

Earlier in the week I wrote that customers were transferring points from Marriott to Lufthansa and they were just getting lost in the ether. There seemed to be a broad issue with Lufthansa transfers, and that this was a sudden decision on Lufthansa’s part that applied pretty broadly.

In this case Marriott is coming under criticism for how they’re handling Lufthansa’s withdrawal from points transfers because their points transfers are actually useful. Who would transfer Hilton points to Lufthansa miles if they had any other option?

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Hilton’s CEO Doesn’t Tip Hotel Housekeepers, and That’s Probably a Good Thing

toiletries
Jun 04 2019

Hilton Hotels CEO Christopher Nassetta told Andrew Ross Sorkin during a panel for the NYU International Hospitality Industry Investment Conference that he does not tip hotel housekeepers. He said “I typically do not leave a tip.”

The truth is that tipping is a terrible way to pay housekeepers. And the more guests tip, the less hotels have to pay to attract workers.

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Big Marriott Hotel Owner Complains About Free Breakfast at Resorts

breakfast food styrofoam container
May 29 2019

Mark Brugger, the President and Chief Executive Officer of Diamondrock Hospitality, spoke about how Marriott’s new loyalty program is affecting his hotels during the company’s earnings call.

When asked by analysts to provide color on the Bonvoy transition, he noted lower costs and some positives and negatives depending on the property but where he zeroed in on a problem it’s providing breakfast at resorts to elites.

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