Category Archives for Hotels.
They’re making changes so that owners don’t have to spend as much, but they’ve reassured investors that this won’t come out of their end at corporate. That means coming out of the guest experience. And they’re cutting costs across their own operation, too. I don’t see Marriott getting better for guests in 2025.
There’s a hotel using the St. Regis name in Detroit with no affiliation to the Marriott brand
One Hilton hotel in Southern California doesn’t even give their guests access to heating and air conditioning on demand. Sometimes it’s one, sometimes it’s the other, and sometimes guests aren’t allowed to use either one.
A five-year employee of a private resort “for the rich and famous” who worked in food and beverage answered questions online about their experiences and the things that they overhead working. They envied the lifestyles of wealthy guests, and found famous guests to often be paranoid and guarded – and would often visit alone (cherishing the space).
Hyatt’s latest earnings call reveals a firm commitment to premium brands as CEO Mark Hoplamazian dismisses low-end market competition, emphasizes loyalty growth, and sets sights on renegotiating a lucrative credit card partnership.
Electricity isn’t included in your room rate, apparently, and you’re penalized for paying with a Chase IHG credit card at this IHG property.
A woman set out to test the patience of the top all-you-can-eat buffets in Las Vegas, diving into two of the city’s priciest dining options: the Bacchanal Buffet at Caesars Palace and the buffet at the Wynn. Her mission was to see how long she could feast before being shown the door.
The property has literally one job, providing a clean hotel room to sleep and shower. This is clearly not something that popped up between room servicings. And aren’t the rooms inspected? Too many hotels see this and do not care.
A guest was banned from a Southern California DoubleTree hotel while visiting Disneyland after ruining towels that were in the bathroom. Their sister “cut herself while shaving her leg [and] used a towel to wipe and stop the bleeding.”
Marriott appears to have added a new benefit for ‘overachieving’ Ambassadors who spend at least $40,000 in a year – at least it is a benefit for 2024 spend.
Ambassadors who spend $40,000 are being invited to extend the same status to a spouse, significant other, or other member of their household.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
