Category Archives for Hotels.
Both chains report that 78% of their revenue comes from the U.S. Their international footprints are smaller than you’d think!
Marriott has more than twice as much booked liability for hotel award night redemptions as Hilton. But that does not mean “Marriott’s loyalty program generated a far higher total volume of rewards for members than Hilton’s did” since Hilton pays hotels less when members redeem than Marriott does.
Owning a timeshare often leads to unforeseen expenses, restrictive use conditions, and significant resale difficulties, making it a questionable financial commitment.
It’s a two month promotion that can earn up to 1,000 (or 1,333) bonus points per night. I value Hyatt points at 1.4 cents apiece. Not amazing, not terrible. The offer hasn’t been released yet and can’t yet be registered for.
With Hyatt expected to onboard some Mr. and Mrs. Smith properties in the coming months, their Small Luxury Hotels of the World partnership has been in doubt. Now Hilton has launched a new partnership with SLH.
There’s one hotel cost cut that genuinely took me by surprise, that goes beyond anything I’ve seen in a hotel previously. And I’ve seen a lot.
Some guests head down to the front desk and complain about their hotel stay, every single time. A former Hyatt and Hilton employee talks about tracking a customer’s complaint history, the compensations they received, and notes about the guest. The hotel knows who’s a serial complainer, just doing it for the discounts, free breakfast or points. One guest wanted free champagne every day.
Marriott is out with its first promotion of the year. Registration is required to earn 1,000 bonus points per night and double elite qualifying nights on paid stays.
Every stay at a Hyatt property between February 1 and March 30, 2024, earns an additional 1,000 Etihad Guest points, on top of regular Hyatt and airline miles earnings, for members who register and link their accounts.
Luxury is not having to deal with other people. Traveling on nearly empty flights and staying in luxury resorts with minimal occupancy, creates a unique and exclusive experience.
A hotel manager has been indicted for stealing $150,000, and concealing the theft by fraudulently redeeming guests’ hotel points.
Guest would pay for their stay in cash, she’d go in and redeem an award night against the stay from the guest’s loyalty account, and then refund the cash to her own credit card.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
