Hotels

Category Archives for Hotels.

Wedding Planner Ruins Special Day By Making One Mistake In A Hotel Room

Aug 30 2023

A wedding planner wanted a full length photo of the bride’s dress, and so she hung the dress on the sprinkler head in a hotel room. The sprinkler head broke, spraying water, and this “ruined hair and makeup for the entire bridal party, the wedding dress” as well as $3,000 worth of the makeup artist’s equipment – not to mention damage to the room.

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Hyatt Faces New Class Action Lawsuit Over Resort Fee Fraud

Aug 22 2023

A new private lawsuit has been filed against Hyatt over resort fees. Consumer group Travelers United has filed a class action in Washington, D.C. against the chain. Especially highlighted in the complaint is the Grand Hyatt Washington and its ‘destination fee’.

Travelers United is suing under the District’s Consumer Protection Procedures Act requires businesses to sell products at their advertised prices. But Hyatt advertises prices for this hotel at rates consumers cannot pay, since the hotel adds on a fixed amount to its prices in the form of destination fees.

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Snakes In The Pool: Radisson Guests Find Snakes In Hallway And Hot Tub

Aug 19 2023

Guests took it upon themselves to remove two snakes from the pool. But there was still one in the hot tub. On the way back from the pool area, these guests were confronted by another snake, and watched it enter a guest room. She heard a TV on in the room, so knew someone was inside. She knocked on the door to let the guest know. The man inside tried to catch it with a plunger from the bathroom.

A woman who declined to stay on property reported they refused full refunds, with the hotel requiring 50% forfeiture of the room rate. A manager claimed, that despite photos, guests were “overreacting.”

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Resort Files Police Report Against Guests Who Gave Bad Review

Aug 19 2023

A resort in Malaysia has filed a police report, and is threatening to sue, after influencers gave the property a bad review online.

They were surprised at the price to receive “unhygienic rooms” without additional towels available, “musty” beds “full of bed bugs as four people from her trip had rashes on their bodies” and without “a clean water source as they had to wash their faces and body with salty seawater.”

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World Of Hyatt Member Charged $5,500 To Cancel An Award Stay When His Father Died

Aug 17 2023

He paid 63,000 points for a stay at The Grand Victoria Hotel in Lake Como. His father passed away, and the funeral conflicts with this stay. So he can’t go, and he’s been charged $5,500.

That’s how Hyatt’s (and Marriott’s) rule works. It’s also unacceptable. Most people assume that they’ll lose the points, not the cash, but that isn’t the rule!

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