Category Archives for Passengers.
On December 31, a passenger waiting for an American Airlines flight at Dallas – Fort Worth’s gate E22A walked behind the counter, and starts typing on the computer – and taking photos. When confronted over this, he initially claimed to be “Homeland Security.” The Department of Homeland Security doesn’t just walk up to computers and start typing. He was asked for ID, and changed his story. Police were called.
NFL great Hardy Nickerson was downgraded from first class to coach on an American Airlines flight from Charlotte to San Francisco on Tuesday, along with his wife and son.
The five-time NFL Pro-Bowler and four-time NFL All-Pro linebacker for the Tampa Bay Buccaneers took to social media to complain about how the situation was handled, noting that his family is black and everyone else in first class was white.
An Air India flight from New York to Delhi, where a passenger walked up to a woman seated in business class and urinated on her and nothing was done about it, is making international news.
And the narrative that ‘this happens on Air India’ is being reinforced because 10 days after that incident another man urinated on a woman on Air India, this time on a Paris to Delhi flight on December 6th. Once again little was done about it.
A young child was “running riot and jumping on a moving baggage carousel while throwing luggage on the ground” at Melbourne airport. After a long flight he probably had excess energy, and what better playground than baggage claim?
In a great reminder that the worst behavior isn’t strictly reserved for flights in the United States (or on British holiday airline Jet2), a woman flying business class on Air India had one of the worst possible experiences imaginable on a trip. Out of the blue a man came up to her seat, unzipped his fly, and urinated on her.
There are likely over one million passengers whose flights were cancelled by Southwest Airlines over the holidays. Airline phone systems, and customer service lines at the airport, weren’t made for this.
Lines have been interminable. And that’s true even for passengers whose flights are on time, or at least haven’t been cancelled. Most people are paying for service from their airline with their time. One ingenious mom in Atlanta decided to pay to cut the check-in line with money instead.
His parents put up the equity in their home, among other contributions to his bond, and he was released under numerous conditions. He has to confine himself to his parents’ home. To get there he flew New York JFK – San Francisco, presumably in American Airlines business class, because he was spotted in American’s JFK Greenwich lounge.
Video of an inflight confrontation between a passenger and a flight attendant has gone viral, where the crewmember declares “I am not your servant!” That’s after yelling “My crew is crying because of you!” The passenger told her to shut up, and she yelled shut up right back.
People on social media, and especially other cabin crew, are cheering this IndiGo flight attendant on from afar. But it should never have gotten to this.
Prior to a flight to Punta Cana, an irate woman goes behind the desk and lifts up what appears to me to be a computer screen – and throws it at the agent working the flight.
A Delta Air Lines passenger was seen dozing on a thick blow up air mattress beside Orlando’s gate 94 prior to their flight to Atlanta. Based on the flight number on the board, Delta 9897, this would have been an extra section flown Atlanta to Orlando and back with a widebody Airbus A330 on Sunday evening.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
