The Singapore Airlines check-in procedure provides a better experience than their San Francisco lounge does. Walking up to the first class check-in counter, a Singapore Airlines agent approached me to walk me the rest of the way to the counter. Unnecessary, but certainly first class service. It’s the only touch of first class on the ground that’s offered, as you’re sent off on your way to the lounge which is upstairs and down a long barren corridor. It’s not a tiny lounge but it really isn’t big enough to host Star Alliance elites and premium cabin passengers headed to Singapore, there are just too many eligible passengers for the size of the lounge and the place gets busy. There’s seating, but it’s not spacious or peaceful. I imagine it’s really packed when San Francisco –…
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Singapore Airlines Long Haul First Class Offers Great Service, Great Meals, Poor Snacks and Uncomfortable Seats
Singapore Airlines first class is perhaps the most aspirational airline product in existence. It’s rarely available to Singapore’s mileage partners like United and Air Canada, but availability is quite good for Singapore’s own Krisflyer members. That’s lucky because Singapore Airlines Krisflyer is a transfer partner of both the US American Express Membership Rewards program and of Starwood Preferred Guest. As are result many people have access to Singapore miles and don’t even realize it. (At the beginning of July 2012 Singapore award availability was opened up briefly to all of their partners, and I made several bookings at that time.) Singapore’s award chart isn’t cheap, and they do add fuel surcharges on awards. But you get a 15% mileage discount when booking on their (only semi-functional) website, and you get.. Singapore Airlines first class. Sure,…
Singapore Airlines First Class Passengers Can’t Use the Bathroom in Hong Kong
Singapore Airlines does an outstanding job in the air (though service is usually phenomenal long haul it does vary and can be quite mixed flying short haul). Their food is very good as well. But Singapore Airlines does not match the quality of its inflight product with its ground services. Even most of its lounges in Singapore are just ‘fine’. Lounges outside of Singapore? Not nearly so impressive. Nowhere is this more apparent than in Hong Kong. Singapore Airlines has a fairly large presence in Hong Kong with 7 daily roundtrips between Hong Kong and Singapore. One of their flights heads onward to San Francisco. San Francisco – Hong Kong – Singapore and return flights are dubbed SQ1 and SQ2. This flight has seasonally been served by an A380 with ‘Suites class’. And yet… the…
Get Out of the Resort on Maui: Two Restaurants in Lahaina Worth Trying, Star Noodle and Aloha Mixed Plate
My mental model of Maui is that the better restaurants are mostly clustered in the towns closer to the airport like Kihei or Wailea. There are plenty of big resorts in Lahaina, like the Marriott and the Westin and the Hyatt Regency, but that the food offerings were middling at best. And even the better Maui restaurants offered fantastic views but food that wouldn’t be as impressive if you weren’t in a beautiful location on holiday and certainly wouldn’t impress at the price point in other cities. I discovered Aloha Mixed Plate on a visit to Maui in 2009. Mind you, it isn’t the world greatest food or service though the food is good. What it does offer is reasonably authentic local food, in an open air setting on the water (though somewhat obscured by…
Review: Hyatt Regency Maui
Yesterday I wrote about how I wound up staying here, and why my Deluxe Ocean Suite was free. I was originally booked at the Andaz, an the opening date for the hotel was changed so my reservation got split — one night at the Hyatt Regency, two nights at the Andaz. The Director of Rooms promised me a suite upgrade as an apology Then the opening date for the Andaz changed again, so I had to get moved twice. So they comped a stay at the Regency instead — and since that’s clearly a downgrade, and I was to be in a suite at the Andaz, they gave me a suite at the Hyatt Regency Maui as well. And since Hyatt Gold Passport Diamond members aren’t even charged the resort fee there, I was going…
The New Hyatt Place Would Be the Best Hotel at LAX If Only I Could Be Confident in Their Airport Shuttle
Basic principles. You want the airport hotel connected to the terminal if there is one. Otherwise you want the one that’s newest or at least most recently renovated, since airport hotels disproportionately accommodate one night stays and wear faster. Beyond that a decent on-site restaurant is nice, especially when the property doesn’t have nearby walking options, and price is going to influence choice — the Grand Hyatt DFW is an exceptional hotel but it’s often so much more expensive than other Dallas airport hotels that it becomes tough to choose. Historically I’ve picked the Sheraton LAX for a Los Angeles airport overnight. It’s certainly showing wear but the rooms are decent, the restaurant is pretty good, and there’s a Starbucks in the lobby. There’s a (mediocre) club club and a nice pool area. But the…
The Andaz 5th Avenue — and How Hotels Choose What Room Types to Use for Upgrades
Another blogger emailed me for my thoughts about upgrades at the Grand Hyatt Tampa, a property I’ll be visiting in September for the first time for Frequent Traveler University. He was frustrated because the hotel confirms upgrades (using Diamond confirmed upgrade certificates or points) to a room type that is better than the base-level suite. There weren’t any of these rooms available during his stay. There were lesser suites, he would have been happy with one, but they weren’t initially made available to him. He pushed and apparently an exception was made. Nonetheless he felt that the hotel was being less generous than they should be, not allowing confirmed upgrades into their base suite (which are more plentiful than the room category they do assign). I thought this was an interesting take, and one which…
Review: Grand Hyatt Singapore (Upgrade to a Duplex Suite) and Hotel Pickup #FAIL
Last year I stayed at the Grand Hyatt Singapore and really enjoyed it. If you want to be on Orchard Road it’s a great option. Singapore is a very tough hotel town, lots of good hotels but only a few that are close to great — and even the good ones can be pricey. So the ability to leverage elite benefits or points can be a strong benefit. I booked a discounted paid rate and confirmed my upgrade in advance. Hyatt allows Diamonds to confirm upgrades to suites at time of booking (subject to availability) 4 times per year for up to 7 nights each time. And they allow all members to use just 6000 points to confirm an upgrade of up to 4 nights if paying the ‘Hyatt Daily Rate’. The standard upgrade here…
An Introduction to Singapore Hawker Centers – How They Work, and Which One is Best for You?
Singapore is one of the world’s best food cities, both at the high and low end of the spectrum Hawker centers are one of the primary reasons that Singapore — far from just being ‘a stopover’ — is one of my favorite cities in the world. What are Hawker Centers? Hawker centers are basically food courts which host a variety of providers, each of which usually specializes in one or just a few dishes. Because there are many providers, many of whom make the same or similar things, competition is intense. The best, then, become very good. The dishes are usually cheap. Singapore is known for the hawker center, and the government owns the facilities — originally they were a move towards centralizing the food stalls and ensuring hygiene. More recently they’re supported to preserve…
San Diego is a Great Town for Sushi.. and Dessert
The Gaslamp district of San Diego is great, lots of things to do, it can be fun. But though there are tons of restaurants, the point of those restaurants is something to do (and of course, like the Checkers commercials say, ‘Ya Gotta Eat!’). On the one hand it means there’s competition – but it’s mostly competition for fun and a scene. So if you want to eat well, you need to choose carefully. I much enjoyed Taka for sushi. Online reviews were good, and it turned out to be better than expected though not at all inexpensive (you’ll pay extra for something to be good in the Gaslamp area, I think, the rents are relatively high). There’s a menu of specials and their list of sushi and sashimi I decided to add their live…
