Caught Red-Handed: Passengers Stuff Stroller with 25+ Food Cartons at Chase Lounge [Roundup]

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. I posted about the Love Field hike a few days ago … I also raised all the Hell I could after my first round with it, 105-degrees, a/c not working, people stopping to rest before they tackled it again. Not in the story, Dallas gave exclusive rights to continue picking up passengers at the front to a fancy semi-limo company so … the people who really matter … and who could afford it … wouldn’t have to walk. Other cities don’t have a monopoly on being stupid.

  2. As for Airline Lounge food theft, the way to stop this is the same way they dramatically slowed the scamming of multiple Credit Card Bonus Miles (which in that case was to threaten closing your account and forfeiting all of your miles): Post a sign in the club that clearly states anyone taking food at scale (beyond what they need in waiting for their next flight), they will be penalized 50,000 miles per incident. It gets tougher with Priority, AMEX, and Chase Lounges, as the airlines would need agreement with each company to strip the miles. That said, it should be effective with the Big 3 (American, Delta & United).

  3. Yet another example of a company chasing people, not dollars. They put this lounge in AUS because of the influx of people who came to Austin. Problem is, many of those failed in more expensive cities and fled to AUS because of cheap housing and misrepresentations by their employers that Austin is just like California or whatever.

    In other words, people who are both gullible and also bad with money. That’s the modern AUS demographic. This is not exactly the clientele an upscale card and lounge wants to be attracting, so when people go pillaging and stockpiling from self service offerings like it’s some sort of socialist food pantry, that should have been expected with this crowd.

  4. If the lounge food comes from vending machines (as it appears in the photo), then have the machines scan BP’s and put a limit on how much each can take per period of time.

  5. I have been to that lounge in AUS twice this year. One of those visits was prior to a long flight without food service and I loved the idea that these items can easily be eaten on the plane. I admit I over-selected and took 5 items and only consumed one in the lounge. I am sure there are worse offenders than I am, but it was amazingly convenient, and certainly a value part of the $550 membership fee.

    Just a note for those travelling TO AUS, they will not let you in, space available or not. They only allow departing boarding passes. I know many other lounges have a similar rule but I have found that both Delta and Priority Club have allowed me in on arrival if they were not over full.

  6. Meanwhile, I am in LCY trying to use my Chase PP benefits at a grab and go to fuel up. Chase ended those apparently. COF Venture X looking way better than my CSR at this point.

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