Customer Service Crisis In The Making? American Airlines Restructuring Leaves Premium Passengers Uncertain [Roundup]

News and notes from around the interweb:

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »


  1. Unfortunately , the “cartel killers” may even be coming here through the open border , ( not only resorts down there ) . Crazy times on the border .

  2. “Back to the office” has not hit DC. It is a ghost town downtown compared to pre-pandemic. Still lots of vacant storefronts. And the Old Post Office property is not an attractive location and has never been a success in any of its forms. At the same time, the increase in crime has reduced both local and tourist traffic. CRE is in big trouble there.

  3. Oh yes American knows what they are doing…trying to make everything AI in the future…NO LIVE HELP.

  4. Mexico is no longer the safe country I used to go to in the 1980s. I had great times visiting then. I hope that a way to stop the violence is found.

  5. @Alert is factually correct: Bloomberg just reported that Venezuela has its lowest homicide rate in 22 years because their gangs are coming here. They literally opened their prisons, and the vast majority is now in the United States.

Comments are closed.