News and notes from around the interweb:
- A unified Alaska Airlines award chart and map solving the problem of Alaska’s different pricing for each partner.
- Norwegian raised $353 million in a new share sale and is shedding aircraft to remain afloat. The carrier has been on the verge of breaching loan covenants my own hope is that they’re able to continue through winter, the toughest time across the Atlantic, and thrive in the coming summer months — they’ve done more than anyone else to drive down the cost of Europe travel in recent times.
Copyright william87 / 123RF Stock Photo - Leader of baby formula crime ring arrested at the Sydney airport (HT: Jennifer Billock)
- New Cathay Pacific meals across all cabins
- Who owns the “ghost plane” in Madrid’s Barajas airport? (HT: @aheeger)
- Russia’s plan to save Cuba’s state airline
- Delta agent refused to communicate with a deaf couple in writing and refused to transport them — since one of them “went behind the counter” to retrieve a note she had written which the agent threw away.
Re: Delta gate agent
Rolling your eyes at anyone, let alone a customer, should be cause for instant termination. It is an indication that someone does not have the fundamental characteristics of patience and empathy needed to perform a customer-facing job.
THEY HAD AN AGENDA AND PURSUED IT, MAYBE THROWING AWAY THE PAPER WAS THE EQUIVALENT OF SAYING I’M DONE WITH YOU LIKE THEY DO TO PEOPLE THAT CAN HEAR AND LOOK OVER THEIR SHOULDER AT THE NEXT PERSON, TWO SIDES TO EVERY STORY, EN FACE IT LOOKS BAD BUT YOU NEVER KNOW, NEED MORE INFO TO JUDGE
plane horrible on the part of Delta Airlines, shame on them, a big powerful airline should have a special desk to handle special needs before the customer reaches the flight gate. at the flight gate the staff are over worked and underpaid, so cut them some slack as well. we need to be prudent with our societal judgment and patient.
Is it safe to buy a transatlantic ticket on Norwegian for April or May? Or are they likely to cancel that service?
Re: Deaf encounter. Without seeing the action (discarding the paper and the attempt to retrieve) it’s tough to judge.
I would lean toward this not being a case of a the pax assaulting the GA though. The video points to the agent refusing to diffuse the situation.
I’m hearing impaired. Moderate to severe on left, or to profound on my right. I’ve often had to ask various agents to speak up, speak slower, or repeat. I can’t imagine the frustration of needing an agent to communicate in writing.
Reference to Deaf Encounter: When it comes to serve any customers regardless who & what he/she is, any gate agents should have served and respond appropriately.
I thought that Delta has a high standard when it comes to serve/assist people, regardless who/what they are…