Etihad Reneging on Transfer Bonus, Changes Terms & Conditions Mid-Promotion

Late last month Etihad introduced a promotion, 25% bonus on transfers in from Citibank through May 15.

They appear to be reneging on the way that offer was presented, however.

The promotion is now listed on a different page of he website. And now there’s a new restriction listed in the promotion’s description:

What’s more, the terms and conditions of the offer now say that it’s targeted.

Unfortunately this is hardly the first time that Etihad has substantially changed terms and conditions mid-promotion.

(HT: Live from a Lounge)

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Agree that Etihad has changed T&Cs of their promotions many times in the past. They did accept the mistake fare a few months ago, but that was probably because they didn’t want the public backlash (or maybe because it was in the US, there is some law against that…don’t know).

    To compete with the main players, Etihad needs to “up their game”;
    1. from an inflight experience (ex Jet Airways from JFK-AUH…and still charging EY fares! as well as the utterly useless “flying nannies”!)

    2. post-flight customer service (a real response from Etihad customer service: “our gesture to you Mr. Passenger is that we will notify the relevant department of your disappointment!)

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