German Hotel Told Israeli Travelers “No Jews Allowed” — Then Claimed It Was Just Fighting Fake Bookings

Israeli travelers tried to book Hotel zum Hirschen in Bavaria, near the Czech border. They received a message back: “Sorry, there are no Jews allowed in our hotel.”

The travelers complained to Booking.com and contacted the Israeli consulate in Munich. Booking.com temporarily removed the hotel from its platform.

Are we back in the 1930s? A hotel responded to an Israeli as follows: “sorry, there are no Jews allowed in our hotel.”

I’m glad that @bookingcom has banned this hotel from its website.

The hotel initially denied sending the message, then acknowledged that an employee had sent it and apologized to the guest, with a manager saying “That is absolutely not our worldview.” The hotel invited the guest for a free week to “prove” they are not people who discriminate.

However, the property justified its response by saying it has been dealing with fake bookings and phishing attempts involving stolen user data, and that it had assumed the Israeli request was fake. “No Jews allowed” though is not a normal anti-fraud response.

The hotel complains it is now receiving threats and that Booking.com removal is a “huge problem” for the business. I’m not sure I feel sympathy.


Credit: Hotel zum Hirschen

I just wrote about Israelis being called ‘baby killers’ at check-in at a California hotel because a clerk saw their passports as IDs. The clerk was fired and leveraged that for a social platform raising money for himself from antisemites.

This wasn’t concern for babies, since Syria hasn’t really generated an outcry, though it was the most devastating Arab catastrophe of the modern era forcing more than 13 million people from their homes with at least over 306,000 civilian deaths between 2011 and 2021 (though some estimates place this several times higher). Palestinians in particular were brutalized by the Assad regime, cutting off food and medicine to Palestinian refugees and using starvation as an explicit tool of war.

Israelis have been banned from the Maldives. This wasn’t banning world leaders they disagree with, it was banning all citizens of the Jewish state. New Zealand demanded disclosure of Israeli’s military involvement to enter the country (military service is mandatory).

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. No Jews, or no Israelis? Like, are they antisemitic, or merely xenophobic? /s

    Either way, excluding paying customers is a bad way to run a business.

  2. Frankly, I think a hotels or restaurant, or clubs should have the right to limit the customer base to whoever they feel is appropriate. BUT they should be required to put that information on their website CLEARLY and third party sites like BOOKING should also post that information clearly. The consumers can decide for themselves if they want to stay at a hotel they consider discriminatory

  3. Gary I realize you are Jewish but best to leave the political stories out as many aren’t sympathic. I know it has a “travel angle” but the underlying message is about discrimination against Jews. Don’t see you posting every possible story about discrimination against all other groups so best to give it a rest.

  4. Retired Gambler, antisemitic much?

    Write-ups about racist discrimination faced by travelers are very much appreciated by some of us here even if you or others don’t care for such writings.

  5. MTF. Gary is Jewish. Next thing you will tell me he is from Texas.
    .
    Retired gambler go back to Fox News where you will get $787.6 million lies

  6. @Retired Gambler – my goal isn’t for people (like you) to be sympathetic to what i write. i’m too autistic for that. and i have covered discrimination against others as well on this blog for decades.

  7. After terminating the employee and communicating to its staff, and with the apology and offer to the guests, I would reinstate the hotel on the platform, unless an investigation shows management complicity.

  8. Joshn: Thankfully, the civil rights act of 1964 banned your premise in the United States. It outlawed segregation and discrimination based on race, color, religion, sex, or national origin.

  9. Adding to @Win Whitmire’s reply, it isn’t just federal law that Joshn is ignorant of. For example, New York State’s Executive Law section 296(2)(a) provides that it is an unlawful discriminatory practice for any person (owner, lessee, proprietor, manager, superintendent, agent or employee) of any place of public accommodation, resort or amusement, to refuse, withhold from or deny to a person any of the accommodations because of the race, creed, color, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, military status, sex, disability, marital status, or status as a victim of domestic violence, of any person, directly or indirectly,

    This provides great protection that the federal law. The state can award damages for a violation of the law and in extreme cases the public accommodation could lose the right to conduct business in NY.

  10. Well…they did say “sorry” before the “no jews allowed” LOL
    How very European of them
    And, yes – the 30’s are definitely back. Everyone can sense it in the last few years – Fascism, Communism all making comebacks big time all over the world.
    The jews are always targeted in between all these messed up ideologies…from all sides.

  11. I guess they really just meant to say no “Zionists” and innocently used the wrong term. Right?

  12. Yes, there is a difference between Zionism and being Jewish. If they thought the comment was an “eff you” to a robot (that no one would read), it’s just a self-derogatory joke about the country’s past right? Is Bavaria a big vacation destination? I’d need to know more to understand the context here.

  13. “Thankfully, the civil rights act of 1964 banned your premise in the United States. It outlawed segregation and discrimination based on race, color, religion, sex, or national origin.”

    Replace “Thankfully” with “Unfortunately” and you’ve now taken a principled, moral approach.

  14. I think Gary’s post is newsworthy. I often wonder if Germany will revert to what it was 100 years ago.

  15. @dave you could not tell that was me being sarcastic?

    Like we all do not know Gary is from Texas!

    Build A Bridge Dave.

  16. As a German citizen, I feel ashamed by this for our country. The owner’s explanations are complete BS. They should not be allowed on any booking platform. What a damn shame.

  17. @Retired Gambler You know what I do when Gary posts a story that doesn’t interest me? I skip it. I don’t read Bilt posts, I’m not interested in lounges in Austin, amongst others. I could post on an article on coffee because I hate the beverage. But, I just skip it an have more time in my life. I have, of course, spent time writing this.but, I hope it helps you.

  18. Coming from someone who’s unprincipled and immoral, I’ll take that as a compliment.

  19. It’s so interesting how many people think parsing out the acceptability of “No Jews Allowed” requires context . . . not to mention the guy who thinks its not even worth mentioning.

    I’ve lived on every continent, but Europe wins the award for least enlightened and most racist in every possible way (and I actually find Germany to be better than the mean in this regard as compared to places like Ireland, Spain, or France).

  20. Well, I don’t know what you meant. It appears from your post you support the law. Hence, my comment.

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