How Marriott Pivoted From Owning Bob’s Big Boy And Roy Roger’s To Marketing Hotels [Roundup]

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Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. The Marriott family started out on the east coast selling ice cream. Then they moved west and then they diversified into other food lines.

  2. BA First is solidly middle of the pack for Transatlantic onboard food/beverage – below AF/LX, at or above LH if you value things beyond caviar.

    I think they do a better job in terms of quality of food and wine in First than Lufthansa, even with the less ambitious catering of the last year on BA. Yes there’s the caviar on LH, but outside that the mains and apps are good biz class grade.

    Clearly lounge/ground handling wise it’s beat by a mile by LH/LX and AF.

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