The Hyatt Regency San Francisco has been a long-time, repeat scofflaw of Hyatt’s loyalty program. They have played games to avoid offering rooms to program members for points. However they are once again making award nights available.
Back in 2015 their strategy was to only make standard rooms available as part of ‘packages’ (such as with breakfast or parking included) and thus those rooms were not available for points stays. I pushed and got that fixed, but it’s a game of whack-a-mole and they were back to their old tricks.
Hyatt Regency San Francisco Lobby
Right before the New Year I wrote about the property turning hallways into 185 square foot rooms I suggested you needn’t worry about getting one of these rooms on an award stay because you won’t find nights where awards are available here.
Their play had shifted so that they only offered their 1 King and 2 Double room types (standard rooms) on advance purchase rates and not at the ‘standard rate’ and award availability is based on the standard rate.
Hyatt didn’t take kindly to the hotel’s strategy I had flagged. They let me know right away they were working to correct it. And they’ve now let me know they’ve “resolved this issue with Hyatt Regency San Francisco. Standard room free night award inventory is available for the standard rate.” And indeed that’s true.
Pushing my luck perhaps I’ve asked whether they might be able to use these same ninja skills with the Andaz Maui? It is possible to book award nights at the Andaz Maui, at least as long as your stay is exactly three nights.
It’s perfectly permissible for a hotel to impose minimum stay requirements on their standard rooms. However,
- They’ve carved out the “380-420 sq ft” 1 King / 2 Queen room as a room category that they do not even sell at the Member Rate.
- Instead the standard room is available at the standard rate only. In other words, they have a room type that is available more or less only for awards.
- And they’ve imposed a 3 night minimum (and perhaps maximum) on the room type.
- Moreover it appears to be identical to the “380 – 420 sq ft” 1 King Resort View / 2 Queen Resort View.
Entrance at the Andaz Maui
Hopefully this isn’t kosher, along the lines of what the Hyatt Regency San Francisco had been doing (and thus solvable) rather than being technically compliant, another property to successfully find a loophole like the Hyatt Centric Waikiki and Andaz West Hollywood?