Hyatt’s $100 Toiletry Charge: The New Cost of Luxury? [Roundup]

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Just wait until a customer gets charged for a toiletry bottle the customer never took.

    Sometimes housekeeping or maintenance removes a bottle and fails to replace it. Sometimes a bottle falls and the customer puts it on the ground or somewhere and it doesn’t get noticed for a while.

  2. Of course the MN Attorney General would NEVER bash the world’s #1 premium airline for the past three thousand years…it’s because Delta NEVER does ANYTHING wrong!

  3. I was just in a Canopy by Hilton hotel. I knew they would have bottles on the wall in the shower, and decided I would bring my own shampoo and conditioner in small bottles. Still, I ended up checking my bag on the plane because of the liquids – yes, I had other preferred liquids. Aside from the fact that they didn’t clean my room at the end of the second day, the hotel was lovely. When I complained, the hotel sent up the head housekeeper who apologized profusely.

  4. In some ways I prefer the refillable bottles because for longer stays I don’t like running out of things (when they are properly filled)

    On the other hand I always enjoyed taking toiletries with me when I leave so that’s unfortunate

    Cool you were on the podcast! Will be lunchtime listen.

  5. If the toiletry really has harmful contamination, what would be a better way to establish chain of custody than a charge on a bill after taking the bottle?

  6. I’ll just bring my own empty shampoo bottle now and pump it in there leaving their empty bottle behind before I leave. Or I can even pump it into a disposable water bottle and cap it back up

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