A guest showed up at the front desk of their hotel at 4 a.m. outraged that they were being told to keep the noise down. Their TV was too loud, and it was bothering the guest in the next room – who called for help, trying to sleep.
- He’s angry, saying he should have been called at 4 a.m. because he was trying to sleep. And this means he couldn’t have been cusing too much noise.
- If he’s too lounge at 4 a.m., he was too loud earlier, and should have been called sooner, “where were they at 2? … at 1?”
- The conflict just goes on. And he insists he’s being mistreated because he’s a “Diamond” member – and therefore not “a guest just like anybody else.”
- The clerk tells him the person who called is also a Diamond – not good. It’s telling him he’s not the most important. That makes things worse.
‘i’M a dIaMOnD mEmBEr’
Bro, no one cares about your ‘status’, they just want to sleep! pic.twitter.com/4S1nmOkGL0
— Coffee and Grit (@CoffeeNGrit) December 23, 2025
I don’t recognize the hotel, and “Diamond” is such a generic level. It’s used across Hilton, Choice, IHG, Wyndham, Best Western Rewards and even Accor. I can rule a few of those out but can’t get granular on specific hotel.
Regardless, the idea that yelling “Diamond member” overrides basic norms like letting people sleep is a problem. It’s “main character syndrome” on steroids. The programs tell us we’re important, and some of us believe it too much. He’s fighting for ‘respect’ while being the least respectable person on property.
A Diamond may spend a lot, or drive value with their hotel co-brand card. Of course that spending is across the chain and maybe not at this property or others with the same owner. Elite tiers are designed to influence behavior. This isn’t the behavior they’re meant to engender. Elite benefits don’t include “permission to disturb other rooms at 4 AM.”
When the guest declared “I’m Diamond,” the clerks answer should simply be:
Understood. The quiet hours policy applies to everyone. We need the TV volume lowered so the adjacent room can sleep. If it continues, we’ll have to escalate.
What the incident reminds me of is the classic “Hotel Check-In, Diamond Member” clip where a cartoon guest weaponizes “Diamond member” to demand the best suite and a helicopter pad for their giraffe. It’s such a classic.
No self respecting diamond member would walk around dressed like that in public.
“cusing”… nice, Gary.
I am a giraffe free diamond guest of Hilton. At a Hampton Inn in Woodbridge VA, I was awoken at 2AM and they demanded I come to the front desk with all my stuff because I was making too much noise. They threatened to call the police if I did not comply. So I went to the front desk. I told them I was asleep when they called but a lady in the next room was on her speaker phone. They did not accept that it was not me and moved me to a room downstairs. I was even more PO’d when I was awoken again at 6AM by people using weights in the gym which turned out to share a wall with my new room. I checked out. I have not stayed at that hotel again and have recommended that all my co-workers and other people attending meetings at the place I visit, to stay elsewhere.
I am had it happen to me. Called the room direct and told them they are disturbing guests and it is beyond quiet hours. He turned it down
If not call front desk
“Understood. The quiet hours policy applies to everyone. We need the TV volume lowered so the adjacent room can sleep. If it continues, we’ll have to escalate.”
Here’s the problem with the above quote. Most hotels do not have a formal quiet hour policy.
Why does that matter? It such cases as above, if you say something about a quiet hour policy, guaranteed, the response to that will be a demand to show them where that policy/verbiage exists in writing on the website/app/front desk/in room/etc. and chances are, it doesn’t exist which is why you can’t say that unless it’s clearly delineated somewhere. If you can’t back it up with something formal, congratulations, you’ve just escalated the situation because it makes you look like you’re just making crap up and, in most cases, the hotel is just making crap up where it’ll be 100% subjective to the desk agent/manager taking the call/complaint.
The only real answer is just to give them a warning and let them know that if you have to revisit this issue, the police will be called and you will be evicted. In an extreme case, that person can be banned from the property or you could possibly reach out the parent brand and have their loyalty card/status terminated.
I have not been in a lot of hotels but of the ones I have been in, some are sound insulated quite well and others are not. Maybe this hotel is lacking in adequate sound insulation.
In this case, the guest complaining should have been investigated first to see if the complaint was valid. A sound level meter (I used to use them) used in the complaining guest room would tell if there was too loud of sound coming from the other rooms. Some people are sensitive to the sounds of others at levels well below a normal allowable level. Of course, the hotel should have posted the allowable sound level. Once a valid complaint has been recorded, then alerting the other guest is necessary or even entering the room if the guest is out and turning down or off the offending device.
I understand why a guest would have a TV on at a level that would mask most loud sounds so as to get a good nights sleep.
What is interesting is that putting in earplugs will solve this problem.
Please stop posting this stupid videos..
And everyone put your F-ing phones away….and stop trying to record everything.
Please keep this man far far away from anywhere near me.
Does nobody proofread anymore?
“He’s angry, saying he should have been called at 4 a.m. because he was trying to sleep. And this means he couldn’t have been cusing too much noise.”
He’s mad because he should have been called? Isn’t that how he was notified? Plus “cusing” lol. And he was too “lounge?”
@Andrew… Gary’s spelling/punctuation is similar to In-N-Out fries. Everyone knows they’re bad, but they still go for the burgers.
I don’t think he said “I’m a “Diamond” member – and therefore not a guest just like anybody else.” He felt he wasn’t being treated like anybody else because he felt he was being picked on. The “guest just like anybody else” wasn’t a reference to his status. He was upset because they woke him up to tell him he was being too loud and then hung up on him when he tried to defend himself. He should have waited until the morning and taken it up with a manager, but I don’t see this as him saying he was above the rules because of his status. Maybe it was someone else’s TV that woke the other guest and he just happened to have his on too which is why they assumed it was him. He also has a point when he asks why someone would wait until 4am to complain about something that had clearly been going on for hours if it was his TV that was the problem.
When I worked overnight I just called the police and let them right up, when they call me asking about it I would say not sure but if their is another complaint you would have to leave.
Oh brother, a boomer.