“Officer [Last Name] is the type of TSA officer who others look to model,” says TSA Federal Security Director Dan Ronan.
…Officer [Last Name] was just selected as TSA’s Officer of the Year for 2014 among the 45,000 TSA officers nationwide.
…One afternoon when Officer [Last Name] was working earlier this year, she realized that there would be a need for additional female officers working the late afternoon shift. The airport was expecting an influx of travelers attending a nearby national woman’s lacrosse tournament, so Officer [Last Name] proactively approached her manager and offered to stay well beyond her normal 4 a.m. to 12:30 p.m. shift at HPN to assist with the expected increase in passengers.
…Officer [Last Name] saw the checkpoint line of passengers at HPN had grown in a very short timeframe. “Without needing to be directed, she quickly initiated actions to open an additional screening lane, single-handedly gathered additional checkpoint bins and recruited some co-workers who were on break to assist her in opening the additional lane to get the travelers through the screening process,”
“[S]ingle-handedly gather[ing] additional checkpoint bins” will heretofore be considered a feat of strength to demonstrate on Festivus!
She did other things too, beyond just working an overtime shift and one time doing her boss’ job managing checkpoint resources.
To be clear, my issue is not with this employee being honored but that these items represent the highest achievements out of 45,000 TSOs.
(HT: Flyertalk via Jessie B.)