If you earned Platinum (50 night) or Titanium (75 night) elite status with Marriott in 2021 you only have until January 7th to make your ‘choice benefit selections. If you miss the deadline, you miss out on benefits like suite upgrade priority and free nights.
A reader shares they have a missing stay from December 27 that would push them over the threshold to earn Titanium. The hotel assures they’ve submitted the stay and points. Marriott won’t accept a missing stay submission for 10 business days and that means the stay likely won’t credit until… after January 7.
So I checked with Marriott on “what happens then?” Would Marriott’s error, failing to post a stay, keep them from receiving the full benefits of their status, if/once the missing stay issue is rectified? And Marriott says no.
According to the chain,
In a situation like this, the member should file the missing stay report. If it is validated, we would be able to manually insert the members preferred Annual Choice Benefit at the higher elite status level even if the deadline has passed.
I’m not sure how easy it would be under normal circumstances to accomplish that, but that’s the official word. It is possible to get a choice benefit after the January 7 deadline in exceptional circumstances such as this one.
And Marriott looking into the particular stay for this reader (I love helping along great customer service!) but it’s good to know that the January 7 cutoff isn’t ‘hard’ for cases where stays don’t post in time.