An American Airlines passenger draped her hair over the back of her seat, right into the view of the passenger seated behind her. It was draped over and covering up the tray table. So what’s your inflight vigilantism style?
My hypothesis was that Uber seemed to be picking a higher price because I had credits in my account. I might be willing to spend more because my ‘real’ out of pocket cost was less, and those credits were trapped anyway.
I decided to use my Uber credits for Uber Eats instead. That pricing seemed normal.
While American will now reimburse hotel nights under specific circumstances, their conditions for doing so are totally unreasonable. Here’s a message to an Executive Platinum customer.
I first tried Chef Otto Phan’s sushi eight years ago, and it was a revelation – not because he was then serving fish that was better than what you might get at the best places in the country, but because each time I went back he’d gotten better. It’s the passionate drive to keep improving that makes a restaurant great. There are plenty of good restaurants, serving the same meals day after day, and those serve a purpose. But the places to really connect with are those where the chef is trying to accomplish something.
Honors points are normally low value, but since the points cost of SLH Hotels is capped at the most expensive pricing for Hilton properties, you can get outstanding value – 3 to 4 cents per point in some cases, as opposed to less than half a cent per point normally. And the hotels are much nicer than most Hilton brand hotels.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
If you’re flying to Sydney, you get off the plane, and you see this sign you’re going to check your glasses – are you seeing correctly?
Going through the whole message to employees there’s a lot that’s interesting about Southwest’s positioning – and problems. The airline doesn’t see the same sort of business travel they used to, and much of their network is still optimized for non-stop business travel on the West Coast. That needs to change, and they need to seek out more connections.
The Warsaw Marriott Hotel, once a symbol of post-communist transition in Poland and a landmark of international hospitality, quietly ended its affiliation with Marriott in recent months.
You may be seated in a high-end hotel lounge, ensconced in a refined atmosphere, and it’s interrupted by another guest’s loud FaceTime call. Or picture a five-star dining room where athleisure has become as common as formal attire. Public spaces have been transformed into personal living rooms, including guests in their underwear or worse.
There are hotels where this is fine! But each brand needs to know who its customers are, and what it’s trying to achieve, and then take a firmer stance upholding the standards it settles on.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
