A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Washington DC is suing Marriott over deceptive resort fees.
In some sense it was strange to go after just Marriott whose practices are no worse than the rest of the industry. It turns out that while the attorneys generals of all 50 states and the District of Columbia were investigating resort fees, they had broken out the work and D.C. was directly involved with investigating Marriott. Now that D.C. broke away from the group and filed a case on its own, it’s not surprising to see additional defections.
Airlines were making contingency plans to keep their employees away from London airports Friday and Saturday, and some were letting customers change their travel plans without a fee. It’s Wednesday and folks didn’t know whether they’d be able to fly in two days because of a strike by airport workers.
Fortunately the strike for this Friday and Saturday has been called off. Workers will vote on a new contract.
If American won’t let its employees take flights departing from Heathrow on those days, whether for business or personal (non-rev) travel, that’s a strong indication that you shouldn’t either. We’re starting to see airlines issuing travel waivers, so reconsider your plans accordingly.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
This change has been consistent in reports whether confirming a same day change to an itinerary, or swapping flights during irregular operations using the American Airlines app. Presumably because American sees you in R and is simply rebooking you into R, and R is now far more available since it’s been given a dual use as the second highest first class fare class.
Marriott, like some other hotel chains, refused to serve as detention centers to temporarily house people picked up in Immigration and Customs Enforcement raids.
Yet Marriott CEO Arne Sorenson has been clear that the chain shouldn’t be in the business of vetting the messages of each group that books a meeting.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Reader Joe checked into an airport Holiday Inn and found an unlisted amenity on sitting atop his room’s safe: bullets. I don’t normally embark on special forces missions, but I did stay at a Holiday Inn last night!
Delta thinks they have the flight experience part of travel down and won, and their CFO declares “the next area of competition in air travel is in the airport.” But they’ve turned over too much of the travel experience to government airports, government security, and government air traffic control to really make a difference.
Delta is likely to identify some some incremental improvements to reduce hassle and declare them revolutionary. And if it’s even a little better than the United and American airport experience they’ll be hailed for it.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
