Southwest Airlines Will Status Match Over and Over and Over!

by Gary Leff

airline cabin
Jul 05 2019

Southwest’s status match offer isn’t once in a lifetime. Under the terms they’ve described I should be able to status match using my American Airlines status once my current Southwest status expires, and do that each and every year.

As long as Southwest runs this offer, provided they honor its terms, elites with any US airline should be eligible for continued Southwest Airlines Rapid Rewards A-List status — you just need to let your Southwest status lapse before applying again.

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Airline Agrees to Launch New Route, Then Demands Bigger Subsidies Right Before First Flight

by Gary Leff

Airline Agrees to Launch New Route, Then Demands Bigger Subsidies Right Before First Flight
Jul 05 2019

Even by my standards Mexican low cost carrier Volaris has extreme chutzpah. Back in February they entered into a 12-month agreement to receive subsidies and fly twice-weekly between Albuquerque, New Mexico and Chihuahua, Mexico.

They started selling the flight. However last week the airline told the cities that unless they coughed up an additional $32,000 per roundtrip the service was off.

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What American Airlines Considers Great Customer Service

by Gary Leff

concessions
Jul 04 2019

I’ve written about how badly American’s operation is performing this summer so it’s only fair to note that while they’re still suffering, the fifth week of the summer schedule was slightly improved.

American Airlines didn’t meet their (very modest) operational goals, but they hit higher marks than in weeks three or four. In sharing this news with employees American recognized an Airport Customer Service instructor for “going the extra mile for our customers this peak travel season” during irregular operations.

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