Flight Attendant Tells Passengers to ‘Go in a Bottle’ After Toilets Malfunction on 6 Hour Hawaii Flight

by Gary Leff

lavatory
Sep 07 2018

Last Friday, on August 31, American Airlines flight AA663 from Phoenix to Kona lost all of its functioning lavatories. A passenger reports that “only one restroom at the front of the plane was open, but that the toilet was overflowing.” This gives new meaning to the age-old question of whether coach passengers should use the first class lavatory.

A passenger flushed a diaper down the toilet and that caused the whole system to stop functioning midway through the six and a half hour flight.

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American Now Has Live TV With No Screens But Hasn’t Delivered Promised Free Texting

by Gary Leff

airline cabin
Sep 07 2018

American Airlines announced that they now have high speed internet and live tv on 100 domestic narrowbody aircraft. The plan is to roll it out across the rest of their domestic fleet over the coming year as they add high speed satellite internet to the aircraft.

There are 111 aircraft equipped with Gogo’s 2Ku satellite internet and these planes offer free live TV. All of the airline’s Airbus A320s have the product along with “more than 60 A319s” according to internal documents. Today the product is available only on legacy US Airways aircraft and the A320s do not yet have seat power, so bring a backup battery if you want to watch something.

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No Notice: Marriott Stops Giving Elite Benefits For Online Travel Agency Reservations

by Gary Leff

hotel lobby
Sep 07 2018

Back in April I talked with Marriott’s Senior Vice President of Loyalty David Flueck and he assured me that the new Marriott program would continue to honor elite benefits when guests booked their stays through online travel agencies.

Marriott’s new terms and conditions were consistent with this, as well. It was a real improvement over how Starwood treated elites whose rooms were booked through these sites. And it lasted for all of two weeks.

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Man Lives in Airport Because He Couldn’t Afford Change Fee on Ticket

by Gary Leff

flyscoop plane boarding dock
Sep 06 2018

Mehran Karimi Nasseri is the man behind the Tom Hanks film The Terminal. He spent 18 years living in Paris Charles de Gaulle airport’s terminal 1. He reported being kicked out of Iran for protesting the Shah, and eventually granted refugee status in Belgium. He moved to the UK, but lost his papers when he says his briefcase was stolen.

Recently a Taiwanese man spent more than a week living in the Perth, Australia airport but not because he lacked documents. He ran out of money and was waiting to fly home in several weeks. He couldn’t afford to change his ticket on Singapore Airlines low cost carrier Scoot.

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Customers Who Have Booked on the British Airways Website Just Had Their Payment Details Stolen

by Gary Leff

british airways plane
Sep 06 2018

British Airways issued a press release saying that the “personal and financial details” of customers that have used its website and mobile app to book travel have been stolen, but that this does not include travel details (itineraries) or passport information. This all happened late Wednesday night London time, From 22:58 BST August 21 2018 until 21:45 BST September 5 2018 inclusive, the personal and financial details of customers making bookings on ba.com and the airline’s app were compromised. The breach has been resolved and our website is working normally. They say they’re reaching out to customers they believe have been affected, but that anyone worried about it should “contact their banks or credit card providers” and do whatever those companies suggest. In other words they have no suggestions and aren’t funding options at this…

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American Reveals How They’re Doing Improving Award Availability

by Gary Leff

american plane
Sep 06 2018

The percentage of American Airlines seats occupied by award customers has been lower than that of competitor airlines and had been declining ever since US Airways management took over at the airline. American was been filling about 6% of seats with awards compared to nearly 8% at United and Delta and 13% at Southwest.

AAdvantage President Bridget Blaise-Shamai reported in June that they’re “on a path towards putting our availability much more closer to the competitive levels of like a Delta or a United.”

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