The Only Thing Consistent About Travel Loyalty Programs is Complexity. Here’s Why.

Dec 28 2015

There are no hard and fast rules, only tendencies. And the tendency to devalue – which isn’t universal – is consistent with the trend towards rewarding less across the board, tying rewards to spending (while rewarding even high spend less), and then making tweaks to the less rewarding model as business needs dictate.

Business decisions made in isolation compound over time taking what was once a simple program and making it complex. Multiply that out over tens of millions of members that a given program is trying to serve and tweaks along the way get made which only add to the complexity.

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Help Me Try Something New, What Luggage Should I Buy?

Dec 27 2015

For the longest time I was a ‘whatever bag I can buy for $35’ guy. But I travel enough that a quality bag isn’t really that expensive — it’s one thing to spend a few hundred dollars on a bag that you’ll use once or twice a year, but on a per-trip basis the extra cost for a quality bag isn’t all that much when you’re using it every week.

I’ve been using my 19-inch Briggs & Riley Baseline for several years. It’s the old two wheel kind, and I’ve finally been converted to preferring four wheels….

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