A business class passenger sparked controversy by removing an economy passenger’s bag from the overhead bin, claiming entitlement to the space. With nowhere left to stow the coach passenger’s bag, it was gate checked.
American Airlines is laying off about 8% of customer relations staff, the team that tries to win back unhappy customers, as well as lost baggage staff, and AAdvantage customer service agents. The layoffs, effective March 30.
American Airlines engaged in mass shutdowns of AAdvantage accounts four years ago over customers who used invitations to apply for Citibank credit cards which didn’t say circumvented rules limiting how often one could get a bonus. People lost millions of miles. And there’s a new lawsuit against American Airlines over taking these miles away.
The FAA’s move towards diversity-oriented hiring practices for air traffic controllers raises concerns over industry impact, although it doesn’t appear to compromise safety.
A flight attendant from Pakistan International Airlines disappeared in Canada, highlighting a pattern of crew members vanishing during layovers, prompting the airline to implement stricter measures and raising questions about the reasons behind these incidents.
It’s not just bonus elite qualifying miles that Alaska Airlines is using to get passengers back in the air after the ungrounding of the Boeing 737 MAX 9. They’re also giving out discounts, too.
Every stay at a Hyatt property between February 1 and March 30, 2024, earns an additional 1,000 Etihad Guest points, on top of regular Hyatt and airline miles earnings, for members who register and link their accounts.
Alaska Airlines, facing a significant operational disruption and financial loss due to the grounding of the Boeing 737 MAX 9, is enticing customers with double and triple elite qualifying miles in February to regain loyalty and mitigate the impact of passengers booking away to competitors like Delta.
An American Airlines passenger thought she was flying non-stop from St. Thomas to Chicago O’Hare airport, but found out that she was actually on a flight to Miami.
And she says she was pressured by an American Airlines employee in Miami to give up her Instagram and phone number for a possible date in order to get rebooked home to Los Angeles.
Being a flight attendant is a challenging lifestyle that many people aren’t up to. Passengers don’t often see the shifting schedules, repetitive tasks, low pay and challenging customers they have to deal with.
One flight attendant has taken to social media warning people off of the career – unless, she says, “you’re going to Delta.”
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
