Excited, yet nervous, James Finnister turned to alcohol – shots – to calm his nerves over the first airline flight of his life from Detroit to Orlando on Spirit Airlines.
He drank.. heavily before the flight. Up in the air, his behavior becomes.. questionable. He asks flight attendants to join the mile high club. He reportedly pulled a flight attendant into his seat. And then passes out.
M. L. Rio, in a series of tweets on January 9, recounted a disastrous Airbnb rental experience. They’d booked a month-long stay but the place was infested with roaches. The stove malfunctioned. The door didn’t stay locked. And Airbnb wouldn’t help, telling them to pound sand. And that’s after numerous hours on hold with customer service, who even told them they’d get a refund if they moved out within a couple of hours, which they did – despite a broken ankle, which complicated getting in and out of a third-floor walk-up with a month’s worth of belongings.
Hertz systems are down, along with those of their Dollar and Thrifty car rental brands. Customers are showing up, and they cannot rent cars. This has been going on for nearly two hours without information on when customers will be able to leave with the cars they’ve reserved.
A passenger traveling through Washington Dulles airport had her backpack stolen with her laptop inside. There’s almost no worse place to steal something than an airport, if you can get cooperation from officials. There are cameras everywhere. But she was on her own to investigate – after receiving nude photos of herself via online messaging.
Air France KLM’s Flying Blue was already the best loyalty program in SkyTeam (although some partisans might argue for Korean Air Skypass) and has made several improvements over the past couple of years – better expiration rules, the addition of free stopovers, lower redemption prices.
They seem to be one of the few rewards programs to have re-discovered that better programs are more profitable programs.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Marriott’s transition to reset member expectations away from upgrades to suites, and to shorten the time period for upgrades, is now rolling out.
After a door plug blew out of an Alaska Airlines Boeing 737 MAX 9, and the plane quickly got on the ground back in Portland, the airline provided money to passengers. They are each receiving a refund for their flight and $1,500.
The announcement that overhead bins were full, and everyone still remaining to board would have to gate check their carry on bags, came at the worst possible moment for one American Airlines passenger. She was carrying her mother’s ashes.
When she explained that to the gate agent, she says she was told to “take them out of the bag and hold them.” She doesn’t share whether her own reaction to this was intemperate, but says that she was “yelled at” and threated with arrest.
Diversity recruiting for pilots isn’t a bad thing. There aren’t enough pilots, so you want to go recruit people that wouldn’t ordinarily become pilots. There are really two separate questions that follow, Are lower standards being applied to the pilots you’ve recruited? If so, do those lower standards matter? I’m in favor of recruiting aggressively for talent, looking for it where others aren’t. And I’m in favor of supporting that talent, helping them to acclimate to a culture where they might not otherwise feel comfortable. Here’s what major airline pilots usually look like, see if you notice anything here: The @Delta_Pilots took an unprecedented step in passing a vote of “no confidence” in Delta for scheduling issues that have impacted customers & pilots. Time for a new industry-leading pilot contract & a better @Delta https://t.co/FNtY6iWG9l#DeltaPilots…
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
