When the price isn’t the price

Rental car prices are advertised far lower than consumers ultimately pay because of a wide variety of add-on taxes, surcharges, and fees and Ed Perkins is outraged. Adding taxes (of all sorts!) onto the price is pretty standard, but rental car companies seem to be making up their own add-ons for no other reason than to obfuscate the real price of their car and attract consumers by advertising prices lower than they’re really offering.

Continue Reading »

But isn’t that the very IDEA of a hotel?

In defending itself against a lawsuit where a guest claims to have gotten crabs from his hotel room, the Quality Inn in Hampton, Virginia claims there is no “implied warranty under Virginia law running from a hotel owner or operator to a guest warranting that the premises are ‘fit for human habitation, would be clean and sanitary, and would be suitable for occupancy.’” You’d think that if there was any obligation at all, it would be just that . . .

Continue Reading »

First Thai, Now Breakfast Cereal: Another Miles Snafu

At first I was excited to receive an email saying that I had won 25,000 American Airlines miles from Kellogg’s. Then I started hearing that everyone else had gotten the same email. Turns out that several thousand people got the same email by mistake. Kellogg’s plans to make good by handing out 500 miles to everyone who got the email by mistake.

Continue Reading »

American May Scrap Recorded CEO Message to Employees

American Airlines CEO Don Carty used to record a message that employees would call in to hear by dialing 1-800-AA-CARTY. Now that Gerald Arpey is CEO, that practice may be a thing of the past. In part because employees get a daily email, and in part because 1-800-AA-ARPEY reaches a phone sex line.

Continue Reading »

More on Thai

Thai Airways refusal to honor its 55 pound first class fare gets some coverage. “It is not uncommon to hunt out a bargain on the web, and cheap airfares are just one example. To find out my reservation will not be fulfilled, despite receiving an email confirmation, left me feeling thoroughly disappointed,” said Evershed. “Yes, it seemed that I was getting a good deal but the very nature of online offers is to find the bargains,” she added. Certainly many short-haul budget airlines have offered ‘all you pay is the tax’ style fares, and many industry watches have suggested it is only a matter of time before a long-haul flight is offered on similar grounds. But this was not that time. However, Evershed received an email, seen by silicon.com, from Thai Airways, confirming her reservation.…

Continue Reading »

A Free Southwest Airlines Ticket

Earn 8 Rapid Rewards credits with any Earthlink service and 8 Rapid Rewards credits for switching to MCI long distance by April 30 (call 800 421-6773 and tell them you want to switch for 8 Southwest credits and that you’re signing up for the MCI Nationwide service at $2.95 a month and 5 cents per minute for state-to-state calling.). 16 credits is a free ticket. Update: Gary Steiger tells me that the MCI phone number doesn’t work from all area codes, but that dialing (800) 340-2030 will work for everyone.

Continue Reading »

Ch-ch-ch-ch changes…

The bmi British Midland program has been entirely revamped, moving from a points system to a miles system. All program members can earn 2000 bonus miles by registering and filling out a survey. Oh, and they have a video game on their website, too.

Continue Reading »