Delta is demanding more from customers without giving them any more in return, and rewarding them with a currency that it worth less than what customers can earn elsewhere. And their bet is that a small subset of cardmembers will increase their spend so much as to offset those who cancel and the bulk of cardmembers for whom the changes aren’t designed to incent spend.
Open seating on Southwest Airlines means Lord Of The Flies… or sometimes Thunderdome. That doesn’t work for everyone, but I actually like it.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Musician David Ryan Harris flew American from Atlanta to Los Angeles on last Friday, September 15th, and he was met on arrival by four police officers and an airline employee.
Journalist, former Presidential speechwriter, and private pilot James Fallows complained on twitter about his United flight that was delayed just under 24 hours – and he attributes the decision to delay rather than cancel the flight to an anti-consumer conspiracy.
His followers on twitter are wrongly led to believe that this is so passengers aren’t entitled to a refund. Nothing could be further from the truh.
After Delta Air Lines announced it was going all Keyser Söze on its elite frequent flyers, and acting like the master manipulator who leaves no loose ends, even if it means betraying those who trust him, there’s a clear opening for competing airlines.
American Airlines launched service between New York JFK and Delhi in November 2021. They ran into diplomatic roadblocks getting permission to fly over Russia, leading to more circuitous routings which meant that the flight would occasionally have to divert and crew would time out.
Then, once Russia invaded Ukraine, U.S. airlines weren’t permitted to overfly Russia at all. That’s made service to India tougher for United, too.
The founder of the pioneering miles and points blog Million Mile Secrets, now owned by The Points Guy parent Red Ventures, speaks his mind. He was removed from the aircraft after speaking up when he “witnessed a racist flight attendant kick off two black passengers” from an American Airlines flight. The airline called the police on Daraius and removed him from the aircraft. Six officers responded to the scene.
Chen Siming, regularly jailed in China for commemorating his country’s 1989 massacre at Tiananmen Square, managed to leave his country in July and turned up this weekend in the transit area of Taipei’s Taoyuan International Airport seeking refuge from persecution.
You may pay tourism fees; concession recovery fees; customer transportation fees; parking recovery fees; vehicle license fees; energy surcharges; and even tire fees. Junk fees often add 50% – 100% to the cost of a car rental. Car rental companies employ the most creative people in the world at developing scam fees and naming them euphemistically.
Toll tracking is one of the more annoying fees that rental car companies impose.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
