Major Overhaul Already: American Airlines Updates AAdvantage Business Program with New Perks

Jul 16 2024

American Airlines let go Chief Commercial Officer Vasu Raja, architect of their strategy of chasing award managed business travel. His thesis had been that they were going to fill their planes, and didn’t need to offer companies discounts. They’d make more money, and do so at a lower cost – without the sales teams and special customer service to service those accounts.

Now they’re backtracking on this strategy.

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From Uber To Embrace: The Ultimate Guide to Transforming Relationships Through Airport Pickups

Jul 15 2024

When someone comes into town do you pick them up at the airport? It’s a lot easier, especially with electronic requests for a ride and just entering an address into a phone app (and no need for local currency, even), to just have them Uber or Lyft. In some parts of the world it’s Grab or Didi.

But picking up someone from the airport is an act of love. It takes effort and planning. It’s twice as much driving, and it involves waiting. It’s precisely because it is harder and more costly that it works as a signal of how much you care.

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