She was stuck coming out of pocket for a hotel night. And she booked herself a new flight on another airline to get back earlier. And she sent in a complaint with receipts to American.
Here’s how to handle the situation if you find yourself in it.
There’s no rule against waiting your turn when getting off of an aircraft. Normally you stand up, walk into the aisle either right away upon reaching the gate or when the row in front of you starts walking off the plane. And then when the people in front of you are on their way out, you proceed down the aisle yourself.
But is there a rule against squeezing through the passengers in front of you, while you’re waiting for the aircraft doors to open? No, not really.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Customers will receive an email next week with instructions on how to claim the miles.
United Airlines CEO Scott Kirby, who was smart enough to take a private jet rather than his own airline when he needed to travel from New York to Denver this week, shared an internal letter with his company’s employees explaining what happened as their operation melted down over the past week.
Kirby blames bad weather, FAA air traffic control staffing, and… Canada (yes, really).
Most U.S. airlines commit to covering the cost of hotel and meals during long delays that they are responsible for, like mechanicals and lack of crew to operate the flight.
Generally meal costs of some kind will be covered on delays of 3 hours or more, with $12 being a common amount.
A Philadelphia-based American Airlines flight attendant named Jace was diagnosed with testicular cancer less than a year into his job. While his doctors wanted him to get surgery and chemotherapy right away, taking the full time off for treatment might mean losing his job.
According to the flight attendants union at American, he “shared his diagnosis with his manager [who told him] he didn’t qualify for FMLA” back in December when this happened.
A coalition could form to make this legislation viable by bundling rules that would prevent card issuers from discriminating against guns and other disfavored businesses.
At a minimum, Republican legislators concerned about movement in the direction of banning certain types of transactions from incumbent card networks could lead them to support legislation they believe reduces the relative power of those networks.
A passenger flying Spirit Airlines out of Orlando wound up facing an attempted murder charge after putting a police officer in a chokehold on Tuesday.
A group of people at Spirit’s ticket counter were yelling at the airline’s check-in counter staff, and even went behind the desk – grabbing the computer keyboard and typing away.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
