A major hotel asset manager wants to see luxury hotels end turndown service and for hotels to eliminate food service – and is pushing hotel chains to loosen their brand standards.
Google search trends reveals an exodus for United Airlines MileagePlus.
Regina Jackson was traveling from Atlanta to Charlotte on American Airlines, and had the best flight of her life despite a series of delays and a whole bunch of weather-induced turbulence. That’s because American Airlines flight 533 had just one passenger on board – her.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A Boeing 777-200 taking off from Maui’s airport nearly impacted the ocean on December 18, in a previously-unreported incident.
United Airlines flight 1722 departed for San Francisco at 2:49 p.m., climbed to 2,200 feet, and then went into a steep dive at a rate of over 8,000 feet per minute. While the pilots were able to recover, they came within 775 feet of the ocean.
I frequently write about the things that airline lounges need to do for customers. They need to be more spacious and less crowded. They need to offer better food. They need to stay open until an airline’s last flight.
But what about the things that customers need to do for airline lounges? And… for each other?
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
With a new business class product – suites with doors – and more business class seats beginning to roll out at American Airlines next year, the airline is working on new meals, business class bedding, and amenity kits. They’re leaning on partner airlines like British Airways to understand how service flow works with more premium customers. And they’re testing a variety of products.
On Wednesday Southwest Airlines held an employee rally in Baltimore and pilots, in the midst of a contract negotiation with the airline, walked out on CEO Bob Jordan, reminiscent of United Airlines pilots turning their back on their own CEO in December.
Jordan reportedly flew back to Dallas, not on Southwest Airlines – but on American Airlines – according to a Southwest pilot.
Here’s video of a plane that’s going viral, appearing to show the aircraft not moving in the skies over Chicago. It’s being called ‘a glitch in the matrix’.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
