Spirit Airlines Gate Agents Lay Down The Law With Passengers When Cancelling Flight

by Gary Leff

Dec 31 2022

Spirit Airlines flight NK1095 from Philadelphia to Orlando on December 26 cancelled, after a delay of several hours. Passengers in the boarding area were not at all happy, and Spirit gate agents have… their own way of communicating with customers. They let everyone know there would be refunds, or rebookings, but passengers would have to wait several days if they wanted another flight from Philadelphia. And don’t expect Spirit to pay for hotels!

This video of the announcements is… really something.

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Report: Delta Now Investigating If Your Elite Status Is “Real” When You Request A Match

by Gary Leff

Dec 31 2022

Delta SkyMiles has been known to status match a ham sandwich. No matter what proof of your current status with another airline you’d send in, they’d approve temporary SkyMiles status and a challenge to keep that status. That’s part of how they work to poach the best customers of their competitors.

The easy matches may be tightening up a bit at Delta Boulevard. At least they may be working to make sure the status you’re offering with another airline to justify the match is at least real.

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Airline Bans Family After Toddler Drops Chips On Floor, Spits Up After Flight

by Gary Leff

Dec 30 2022

Airline JSX has banned a family from travel, cancelling the return portion of their trip, after their toddler “dropped some chips on the ground” and then threw up as they were deplaning the Embraer-145 aircraft. If anyone is looking for a recommendation for the least family friendly airline, fly @flyjsx ! They canceled our return flight and banned us from the airline because my toddler dropped some chips on the ground and my baby spit up on our way out. — [Redacted] December 25, 2022 This has proven highly contentious. Reactions from some travelers has been to applaud the airline, and say they’re more likely to fly JSX – the scheduled charter service that flies to and from private terminals – while others are appalled at cancelling a family’s travel plans because of something that…

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Southwest Extends Companion Pass, Status-Qualifying Year Through January

by Gary Leff

Dec 30 2022

With the virtual shutdown of Southwest Airlines for a week, customers weren’t able to fly, and that means they weren’t able to take those last trips that would have earned their status for 2023 or taken advantage of their soon-to-expire companion passes. So Southwest is giving members one extra month to qualify for status and giving members with December 31, 2022-expiring companion passes an extra month (January 2023) to use those companion passes.

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Southwest Passenger Pays $100 To Skip Long Line

by Gary Leff

Dec 29 2022

There are likely over one million passengers whose flights were cancelled by Southwest Airlines over the holidays. Airline phone systems, and customer service lines at the airport, weren’t made for this.

Lines have been interminable. And that’s true even for passengers whose flights are on time, or at least haven’t been cancelled. Most people are paying for service from their airline with their time. One ingenious mom in Atlanta decided to pay to cut the check-in line with money instead.

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