Why Air Canada Wants Members To Get Great Value From Award Redemption (And Delta Doesn’t)

by Gary Leff

May 17 2022

On Sunday I covered remarks by the head of the Delta SkyMiles program where he explained, among other things, why Delta doesn’t try to offer awards that look like outsized value to the member the way that Air Canada Aeroplan does.

So it seemed worth looking at Mark Nasr’s comments at the same Skift conference. Mark is Air Canada’s Senior Vice President of Marketing, Digital, Product, and Brand and oversees the Aeroplan program. He explains why it’s important to deliver good value awards to customers in order to succeed.

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Passenger Loses iPad In Business Class Seat, Gets Reunited With It Two Years Later

by Gary Leff

free electronics
May 17 2022

In January 2020 a passenger lost their iPad on an American Airlines flight from London Heathrow to Dallas – Fort Worth. As they explained it “somehow got ‘swallowed’ by [the] seat” in business class.

The passenger reports that the pilot (!) helped him to “partially strip away some of the seat upholstery including the life vest” but they weren’t able to find it. And they abandoned the search.

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American Airlines Becomes More Flexible Rebooking Passengers On Other Airlines During Delays

by Gary Leff

british tail plane
May 16 2022

When things go wrong with an airline’s operation most carriers have “interline agreements” that let them put their passengers on another airline’s flights. However in 2018 American Airlines decided it was too expensive to put passengers on other airlines when they cancelled their own flights.

There’s an ability for American Airlines agents to make exceptions to this policy, and these are important for passengers without status flying coach to know about and ask for.

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