Marriott got cash up front during the pandemic by extending their co-brand deals. Banks gave them money early, and so that money isn’t coming in now. They’ve “effectively repa[id] one third of the $920 million received in 2020” so far and Marriott “continue[s] to anticipate modestly negative cashflows from loyalty” because of these deals.
Prompted by my writing about wide open availability for two first class Suites awards on the Singapore Airlines New York JFK – Frankfurt flight, a reader asks about other ‘fifth freedom routes’ between the U.S. and Europe.
They wanted to fly between the U.S. and Europe on an Asian or Middle Eastern carrier and wanted to know what their options looked like using miles for the best seats possible.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines has been promising that it would bring back hot meals to domestic first class. The timeline for this has been fall 2021, with a slow rollout across various routes blamed on supply chain challenges.
It looks like this is all finally starting to come together.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The American Airlines operation began having real problems on Thursday. High winds in North Texas slowed down takeoffs and landings at the airline’s largest hub in Dallas. That led to cancellations, and crew out of position. They had to use their available employees on reserve.
As they faced the end of the month, they ran out of backup employees. The airline blames weather, but weather happens all the time to every airline.
American Airlines is sending out apology e-mails to customers explaining how they made the right decision in cancelling so many flights, and they won’t do it again because they’re staffing up.
But the message fails loyalty marketing 101.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
