American Airlines has been promising that it would bring back hot meals to domestic first class. The timeline for this has been fall 2021, with a slow rollout across various routes blamed on supply chain challenges.
It looks like this is all finally starting to come together.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The American Airlines operation began having real problems on Thursday. High winds in North Texas slowed down takeoffs and landings at the airline’s largest hub in Dallas. That led to cancellations, and crew out of position. They had to use their available employees on reserve.
As they faced the end of the month, they ran out of backup employees. The airline blames weather, but weather happens all the time to every airline.
American Airlines is sending out apology e-mails to customers explaining how they made the right decision in cancelling so many flights, and they won’t do it again because they’re staffing up.
But the message fails loyalty marketing 101.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
What’s an employee supposed to do when they see F-Fentanyl on a mask? American has said F-cancer is ok, after all.
Scenes from the American Airlines operational meltdown have been getting ugly. As the airline cancelled over 1000 flights on Sunday alone – the weekend of CEO Doug Parker’s 60th birthday – customer service lines stretched the length of airports and tensions rose. Here one group of passengers starts raising their voice to be heard about what’s (not) going on after their flights are cancelled and they’re given no options to get where they’re going. And an American Airlines agent responds by threatening to call the police.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
