The Biden administration plans to crack down to require refund of fees when bags are delayed for over 12 hours.
The Department of Transportation proposed rulemaking is expected to cover refund of other fees for services that an airline charges for but doesn’t deliver, such as payment for inflight internet when the service is unusable.
With a big aircraft order and a new commitment to seat back video screens, including retrofitting existing aircraft, United Airlines is trying to capture the mantle of a premium carrier that customers will choose to fly.
However they’ve been slow to re-open their club lounges. Fortunately the airline is feeling the pressure, has started to re-open more of its clubs outside of hubs, and has a plan to re-open more over the summer.
An American Airlines passenger performed his best Hoard Beale from the 1978 film Network on Thursday when the carrier cancelled flight 2398 from Charlotte to Baltimore – after a two hour delay, boarding, and push back from the gate. However there was no one to attach the jet bridge and let everyone off. So the flight full of customers waited. And waited. And waited.
They waited, that is, until our hero decided to open an emergency exit on the full Oasis’d Boeing 737 with 172 passengers, climb out onto the wing, and jump down onto the tarmac.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A dozen years ago Chase came out with a 100,000 point offer for their British Airways credit card. (The British Airways currency wasn’t called Avios then.) It was revolutionary and frequent flyers rushed to become British Airways Executive Club members and cardholders.
In recent years Chase has requested hefty spending to earn 100,000 Avios on the card, such as $20,000 in spend. Some members wanted to do this, since they were going to keep spending to earn a ‘Travel Together’ ticket that let them get a second award ticket on the same itinerary without spending additional miles. But it was a lot of spend. Now that’s changed.
New Yorkers thought that when the city capped the number of licenses for for-hire vehicles ‘to prevent traffic congestion’ they were regulating Uber. The truth is they were doing Uber’s bidding by handing the ridesharing giant a tool to keep out competitors.
In New York there are a limited number of licenses, and those are busy working for Uber. New competitors have a hard time entering the market. Startup Revel thought they found a loophole that would allow them to compete against Uber in New York. But they were shut down by regulators in a bizarre process.
Some unscrupulous people used to request wheelchair assistance at the airport when they didn’t need it and use their ‘injury’ to get earlier boarding of their flight, better seats, and more.
Right now though there are very few people at the airport to help push wheelchairs so this is tough to do, but people are still faking injuries to make their travel experience a bit smoother, or at least cut lines.
During the pandemic, Air Canada cancelled the flights and kept passenger money. They didn’t deliver the service that was promised, but wouldn’t issue refunds. That’s stealing.
The DOT proposed a $25 million fine. Air Canada wants it dismissed, arguing that the law doesn’t actually forbid them from selling flights they don’t operate and pocketing the cash.
I recently wrote about a man ejected from an American Airlines flight to Miami after throwing up in the coach lavatory prior to departure. He threw up again – on a passenger in first class – as staff guided him off the aircraft.
Fortunately the first class passenger had a change of clothes in the cabin with him. Since American employees literally guided the man, leading to the mess, he wrote in to customer service about the experience. After all, this wasn’t part of the bundle of experiences purchased with a first class ticket.
Southwest Airlines is promoting a new ‘refer your company’ offer with 25,000 points as the reward. Some people won’t even need to take a flight to earn the points.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
