The Hilo, Hawaii DoubleTree ownership says on video they went ahead and rented out all rooms at the property under an event contract instead, of honoring bookings, redemption or paid, calling it a “windfall.”
Hilton responded letting me know that the hotel “is an independently owned and operated property” so they “cannot speak on the hotel’s behalf.”
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Vox runs a piece repeating the old trope that credit card rewards benefit the rich at the expense of the poor, because credit card processing fees result in higher prices – including for people who don’t pay by credit card. There’s a unique twist to the piece though since they call for taxing card rewards.
It comes with a TikTok making the argument, which turns out to be highly misleading.
United Airlines CEO Scott Kirby, speaking at the Alliance Bernstein 37th Annual Strategic Decisions Conference on Thursday, explained his cost-cutting vision as eliminating fat from management and unnecessary processes without touching product investment.
He offered that they will “save $2 billion in expense, not a single penny is going to come from customer product, in fact we’re going to spend more on those things” and noted upcoming product announcements will be coming. And he declared a goal of doubling MileagePlus revenue in four years.
While the TSA began requiring passengers to select a gender as part of their security identification system, passengers can now choose ‘unspecified’ or ‘undisclosed’ just as many states now offer an “X” for gender on their drivers licenses. But flight attendants can’t choose X when selecting a uniform to wear.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
On tight connections American Airlines sometimes meets their ConciergeKey members on the jetway of their arriving flight and driven across the tarmac to their onward gate in hub cities. They’ve done this since 2014 in a partnership with Cadillac. That partnership has ended.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Delta flight 386 from Los Angeles to Nashville diverted to Albuquerque when a passenger started banging on the cockpit door, screaming “stop the plane!”
A crewmember, Christopher Williams, wrestled the man and zip-tied his hands. Not all heroes wear ‘passport purple’ but this one does.
These gentlemen were raring to go and decided not to wait for boarding to have their meltdown. It’s not clear what started the mêlée but just 28 seconds into the video our heroes are already making up and negotiating a peace.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
