On April 20, American Airlines made a change to policy that helps customers who show up late for flights get to their destination – at no charge. The airline will let customers be confirmed immediately on the next flight with space available at no cost, but only if they make it to the airport within a short window of time.
Last summer Hilton disavowed the government’s use of its hotels to house undocumented immigrants. Marriott declared that their hotels shouldn’t be used to temporarily house people picked up in immigration raids.
So you would be forgiven for thinking that Hilton hotels were no longer being used to detain migrants.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Before the pandemic American Airlines was losing money flying planes – the sale of frequent flyer miles accounted for its profit.
During the American Airlines first quarter earnings call Stifel analyst Joe DeNardi asked CEO Doug Parker whether he realized how profitable the AAdvantage program is, and why he doesn’t devote more time during the earnings call to discuss it?
He offered that “in 2019, your loyalty program generated roughly the same amount of EBITDA as Marriott did” and wondered “”why don’t you allocate 40% of the time on these calls to the loyalty program” given its importance?
The TSA’s mask rule is set to expire May 11. It will absolutely be extended, given the language of CDC regulations and lobbying by airlines and unions. However the mask rule is no longer needed for domestic flights.
Qatar Airways is the largest owner of British Airways’ parent company, yet Qatar’s CEO says BA has become a ‘2 out of 10’ low cost carrier.
That image is solidified with news that the airline will not re-open Elemis spas in its premium cabin lounges.
Reminiscent of Qatar Airways CEO declaring that ‘Delta flies crap plans’ Chief Customer Officer Alison Taylor suggested United is adding seat back video to older aircraft “to pretty up old planes, and we should be proud about our new planes and aircraft.”
CEO Doug Parker explained they’re removing video at passenger seats because that’s what passengers want.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
There’s a fare war to Tokyo going on from a variety of U.S. cities, and roundtrip fares start at just $198 roundtrip for Cleveland – Tokyo. Other great fares in the $200 – $250 range are available from Fort Lauderdale and Miami; St. Louis; Raleigh; Washington D.C.; Philadelphia; Dallas Fort-Worth; Charlotte; and Phoenix – and probably others. These fares aren’t going to last long.
What’s grosser than gross? Reaching into the seat back pocket in front of you and finding a used tissue. During the pandemic. Which then also makes you realize that all of the ‘clean commitments’ that your airline made aren’t really being carried out.
Fortunately there’s a product to both ensure a sanitary tray table and seat back pocket, and make that seat pocket more useful so you can have all of your items well-organized in front of you.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
