One of the more frustrating programs to deal with by phone is Avianca LifeMiles. Fortunately I rarely have to speak to them. However David writes about his experience. He spent seven and a half hours on hold trying to cancel and redeposit an award ticket before giving up.
There are several ways to deal with long airline hold times.
It wasn’t until after TWA flight 800 that the U.S. government began requiring passengers to show ID. President Clinton wanted to be able to announce something to look like he was doing something after the event, since initially there was speculation that the explosion was terrorist-related rather than an accident.
Airlines have wanted customers to show ID for a long time because they don’t want their tickets to be transferable.
American Airlines gate agent Matt in San Diego is a real bad apple. He made the start of my trip miserable, and he seemingly did it because he made a mistake, didn’t want to admit it, and made himself feel better by threatening me.
This is a story of how an American Airlines gate agent got the better of me.
A face mask brawl broke out at the Miami airport just a week after a fight broke out at Miami’s gate D14 over the last seats available to standby passengers on an American Airlines flight to Chicago. In other words, just another day at the Miami airport.
Florida. Masks. Trapped inside a metal tube. And a disproportionate number of first time leisure travelers. All passengers are Spirit Airlines passengers now.
When I wrote about travel agencies promoting US tour packages to get vaccinated I assumed this was a marginal play, that a few people might be doing it.
However South American carrier and Delta partner LATAM reports this is what’s filling their planes to the U.S. right now.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The Director of the CDC has stated “vaccinated people do not carry the virus, don`t get sick.” Yet vaccinated Americans have to take a Covid-19 test before flying back to the United States and vaccinated travelers from the U.K., which has far less Covid-19 per capita than the U.S., remain banned from even entering the country.
But what if Covid-19 testing requirements are actually spreading the virus?
Passengers refused to wear a mask on an Alaska Airlines flight. That got them banned from the airline. But it also burned their names and faces into the memory of a flight attendant who had to deal with them in the air.
The cabin crew member stalked their social media, and discovered that the people who wouldn’t wear a mask on their flight were willing to wear one for selfies at the January 6th Capitol Hill insurrection. Digging further it appeared from photos on Instagram that one of them was involved in taking House Speaker Nancy Pelosi’s laptop. The Alaska Airlines employee tipped off the FBI.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines sent a memo to flight attendants on Monday called ‘Moments That Matter’ which encourages them to be prepared to avoid even slight delays that could stand in the way of exact on-time departures. Unfortunately for employee morale it came off as patronizing.
One tip, aimed at flight attendants who are scheduled to work reserve, has incited a anger – and a response from the union. American told flight attendants that they may need to skip meals.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
