Is Hyatt Place Houston-North the worst Hyatt? It’s in the bottom quartile of Houston hotels based on approximately 1,000 reviews.
The hotel’s policies are reportedly aimed primarily at making sure guests don’t “poop on the floor or rub poop on the walls” as explained by an employee at the front desk.
This review is shocking:
My room’s walk-in shower had extensive black mold. This was not a small patch or minor discoloration — it was widespread and clearly the result of long-term neglect. Mold like that does not appear overnight, suggesting the shower has not been properly cleaned or maintained in a very long time.
…Although the hotel advertises a 2023 renovation, the property already shows significant wear and tear. The renovation appears to have been done cheaply and poorly. Furniture in the lobby was scuffed and scratched with some upholstery torn or ripped.
Technology in the room was also lacking. The TV did not work at night (though oddly it worked the next morning). There was only one accessible electrical outlet and one accessible USB outlet in the room, which is completely inadequate for charging devices.
Food and beverage options were also misleading. The hotel advertises the Hyatt Place brand standard Placery bar and restaurant with a menu of burgers, sandwiches, salads, and other items. None of that was available here. No food was being served. The bar sold only beer — no wine and no meaningful drink selection.
The pantry was equally disappointing. The only items available were soda/pop and desserts. There were no snacks or basic grab-and-go options.
Even more bizarre, the hotel requires a credit card hold for incidentals but does not allow you to charge anything to your room. When I asked the front desk why they require an incidental hold if nothing can be charged, the employee gave one of the most shocking responses I’ve ever heard in a hotel: she said the hold is “in case you poop on the floor or rub poop on the walls.” I’m not exaggerating. That was her explanation. It was astonishingly unprofessional and raises serious questions about the type of clientele the hotel deals with.
I imagine the hotel refuses to allow room charges for on-property purchases to avoid awarding points – and to cheat Hyatt out of revenue. The candid admission that they need to make ensuring up front that they’ll get paid if their guests “poop on the floor or rub poop on the walls” a priority probably tells you all that you need to know.
Credit: Guest Review
Credit: Guest Review
Credit: Guest Review
Credit: Guest Review
From the 5 most recent reviews showed to me on Tripadvisor, all highly negative:
I was asked to leave dirty towels and trash outside my door
Horrible experience, housekeeping doesn’t clean, and there isn’t any towels. When you call the front desk to find out why, nobody knows why. And let’s not forget to mention there’s no security on the property, and they will break into your car
Terrible place, badly maintained with indifferent staff. I dont understand how Hyatt tolerates this property bearing their name. Avoid at all costs. As someone who stays 70+ nights per year in Hyatts, this one is horrible.
The worst hotel in the world — stay away!!
The staff is the least friendly, least helpful, and most unprofessional I have ever encountered. Nobody wanted to assist us, nobody cared, and absolutely nobody made even the slightest effort to be polite. On top of that, no one wears uniforms or name tags, so you can’t even identify who works there or who to complain to.
They also charged us an arbitrary $40 “early check-in” fee that was never authorized, never mentioned, and completely unjustified. When we asked about it, the staff was rude and dismissive.
The hotel itself is in terrible condition. Poorly maintained, dirty, and clearly neglected. The shower didn’t even have hot water. …The only positive thing about our stay is that it was just for one night. This is, without exaggeration, the worst hotel and the worst customer service I have ever experienced.
Many Hyatt Place properties are relatively nice in their category. There’s very little elite recognition. They do not have to offer upgrades to a suite, even when they have one and it’s available. Breakfast is complimentary at nearly all Hyatt Places anyway (although this may be changing). The properties are functional but rarely inspiring.
If you need elite night credit in the World of Hyatt program, go ahead, but at a minimum avoid the ex-AmeriSuites properties like this one, which was built in 1997.
I know what the worst Marriott is, or at least it’s a close race between the Woodlands Plaza Toledo Hotel and the Carambola Beach Resort on St. Croix. I have to wonder, reading this review, what the actual worst Hyatt is?
Once again hotel chains are not in the business of running hotels. They are in the business of selling franchisee hotels, often to pretty shady people. These chains seem to also not have much control over how their franchisees operate.
That is why I use Priceline and I get a 10% discount on every booking. I simply look for anything a 3.5 or 4 star rating with an eight or better rating in a certain area of town. I ask for and get assigned a room at the end of the hallway. The extra 30-60 second in walking is worth not hearing people in the hallway. I’m usually pleased with what I get.
“in case you poop on the floor or rub poop on the walls.” I’m not exaggerating. That was her explanation. It was astonishingly unprofessional and raises serious questions about the type of clientele the hotel deals with” Making this statement also raises serious questions about the type of staff the hotel hires!
>Staff Say They Take Deposits In Case Guests “Poop On The Floor”
Do they call this a “Deposit deposit”?
Funny enough, I work for another major hotel group, and for the last few years internally the lowest rating of any of our mid-scale hotels in the americas has also been located in Northern Houston
Hey, Gary, did you see Noem is out. Markwayne Mullin is in. Markwayne, reopen GE!
How many migrants did this hotel host?
@ 1990 — This is a good start. Maybe they can replace Hegseth and Rubio while they are at it.
I saw your headline and I knew it was going to be this one! It’s a shame the Regency turned in to a Sonesta because there aren’t any good Hyatt options at IAH anymore.
@Gene — My pick, if not the top guy, I’d say: Stephen ‘Goebbels Jr.’ Miller has got to go. He’s the one behind all the domestic scapegoating and harms.
I have no idea of why people need to talk about Kristi Noem on an article about hotels ripping off customers. Or did I miss that Noem was also CEO of the Hyatt corporation?
@Jerry Arguably, there aren’t ANY better-than-average Hyatt options anywhere in Houston. How is there not a Grand Hyatt or Park Hyatt?
But Hyatt is premium!
The worst Hyatt in the United States is probably the franchised Hyatt Regency in Rochester, New York.
@George Romey — Nice attempt at gate-keeping. You talk about all sorts of random stuff on each comment already anyway…
@Franz – the Starbucks on the ground floor of that building may be the worst one in the United States, but while great that Regency is not the literal worst.
@ George Romey
Maybe the nexus could be that ” Krusti ” had allegedly ‘ pooped on the floor ” at one of her numerous hotel stays ? ( posting for a friend .. )
How much do they charge for pooping on the floor and/or walls? Asking for a friend.
I’d vote for the Hyatt Regency Lisle, IL as the worst. Unbelievably bad.
When you pay cash for your mandatory poop deposit at the Hyatt Place Houston-North, but your bills are already saturated with fecal matter, does this hotel accept the contactless Platinum American Express card?
@Ken A — Sorry, gotta insert… the card.
@1990 oh wow thanks for the update, bro! I always get my national news updates from the trusty comment section on VFTW.
I have found wall poop. This is not the artwork i was ever looking for. Good luck thinking cash will stop it.
Gunspoint mall area – avoid!
I am a lifetime Globalist. Only will stay at the Hyatt Place properties that are usually paired up next too a Hyatt House. The older Hyatt Place hotels are not great and for a road warrior like me, if I ended up at this hotel and had an experience like this I would ditch the entire Hyatt Brand. Several years ago it’s what happened at a 4-Points when Starwood merged with Marriott. Stuck with no other options so just left the hotel and was charged. Instantly moved to Hyatt.
I am now almost 2 time lifetime status on my spend and lifetime credits and hope I never ever run into something like this.
The new property in Oakland under one of the acquired brands was close but my Hyatt Concierge was able to move me back to the city and I was not responsible for charges.
All of my Hyatt House and Place experiences have been beneath the brand. Been a member of the program for 36 years, and both House and Place have been poor experiences and poor values whether calibrated in dollars or points. Not surprised.
@1990 — You wrote, “Sorry, gotta insert… the card.”
But when guests insert their Platinum Card® from American Express with the mirror finish between the terminal’s butt cheeks at the Hyatt Place Houston-North, does it come out with a complimentary brown chocolate coating — or just a mysterious new scent? Maybe this is one of the many benefits and rewards of using the Platinum Card from American Express.
Houston, people defecating on the he floors, a mandatory credit card hold at check in, and you can’t charge to the room? Poorly maintained, rude staff who go out of their way to avoid being identified, and fraudulent charges? Next you’re going to tell me the place reeked of curry and the signs were all in Hindi.
Great place for a status mattress run good for two years! I’ve done it twice, staying only a few nights at the property.
I promise you the worst Hyatt that should also not bear the Hyatt name is the Hyatt Regency Lisle Near Naperville. Horrible, disgusting property.
Hyatt knows it has only premium hotels hence the up to 67% devaluation increase in award night pricing for their hotels including their luxury poop properties