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Priority check-in lines are generally for people traveling in a premium class of service. At some airlines this can even mean premium economy. It’s also for an airline’s frequent flyers who hold eligible status. And it can even be for a credit card customer.
The person minding the line, though, generally has no idea whether you’re eligible or not. They’ll ask you if you’re eligible, and if you say yes you can wait in line.
It’s been expected that Cathay Pacific will call its new first class on the Boeing 777-9 “Halo Suites.” We’ve only seen concepts they were playing with for it. It’s delayed, because the 777-9 is delayed now by at least six years, to 2026.
But the commitment Cathey has to the product is extreme, delaying retrofits of Boeing 777s to retain first class until the new product is available, and the airline’s chairman believes when they reveal what is next it will be unrivaled.
British Airways is still in cost-cutting mode. They just can’t help themselves. The latest is that they’re serving breakfast for lunch because it’s cheaper.
I’m genuinely struck by the shift in United Airlines CEO Scoott Kirby since taking the reins at that airline. He was President of US Airways and American Airlines under Doug Parker, and known as a straight spreadsheet guy. At US Airways he wouldn’t even add inflight wifi until he could actually see customers booking away from the airline because they didn’t have it.
United is still careful with cost, and their new premium image often outstrips the reality of the product and experience, but they make investments in customer experience others aren’t making and take risks for payoffs that will be harder to quantify. And it’s working out for the airline.
Elliott has been talking to institutional shareholders. I can’t imagine they call for a vote they don’t think they can win. And that would mean that Southwest ousts its CEO and more closely follows Elliott’s prescriptions which turn the airline into JetBlue and American Airlines – more fees, fewer perks.
Bilt Rewards has added TAP Air Portugal Miles&Go as a 1:1 points transfer partner, and Accor’s ALL – Accor Live Limitless as a 3:2 points transfer partner. Both partnerships are now live.
Not all of these are going to work! So surely they won’t all last. Maybe they’re trying too hard, taking too many chances with a large incoming fleet of planes. But they’re certainly playing an exciting game at United. It’s not small ball. In total United will serve more than 40 destinations across the Atlantic and 147 total international destinations.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
United Airlines is holding an event in October where they’ll reveal new routes they’re launching. Aviation watchdog JonNYC says that United will be adding a “different, high volume” destination in Southeast Asia.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
