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A Marriott hotel got so tired of elite guests demanding free bottled water that it put up a blunt sign: you are not entitled to it. And while the message is rude, it is also basically correct—pointing to what’s wrong with how Bonvoy works.
Delta flyers are discovering the “SkyPesos” reality the hard way: one photo shows the reality hitting the airline’s flyers at the airport – and on board. Also Asiana’s in-flight face mask service, Hyatt paying Texas $1M+ over resort-fee pricing, United’s revived Newark-vs-JFK ads, and more.
Rove Miles is offering a Mesa points “match” for anyone stuck with a Mesa rewards balance—really a giveaway of up to 5,000 Rove points per member, capped at 2 million points total. To claim, upload a screenshot of your most recent Mesa statement and your current rewards balance; points are supposed to post within two weeks after verification.
Bilt just added a new transfer partner, and it’s one nobody else offers: Spirit Airlines. That brings Bilt to 23 airline and hotel transfer partners — a bigger transfer list than Amex or Chase — but whether you should actually move points is another matter.
Spirit and Frontier are back in merger talks, and people close to the discussions say an announcement could come as soon as this month — though it could still collapse.
A widely shared video shows a flight attendant stepping out of an airplane lavatory looking awkward and adjusting her uniform. Moments later, a pilot exits the same lavatory with a similarly “caught” expression — and the passenger filming just happens to have the camera perfectly framed on the door the whole time, which is why this looks more staged to me than an accidental leak.
Frontier just replaced CEO Barry Biffle effective today, naming President James Dempsey interim chief as Biffle shifts into a short-term advisory role. The leadership change comes as Frontier’s cost edge has eroded and its revenue strategy is playing catch-up—forcing the airline to rethink what an ultra-low-cost carrier looks like in 2026.
American replaced the surprisingly good turkey wrap on JFK–Austin with a turkey, brie, and cranberry sandwich on brioche — and the brie is literally a thick chunk, not spread. It’s not terrible, but it’s a step back in execution (and still miles better than the sweaty $16 steak sandwich from this summer).
Rove Miles is offering first-time hotel booking bonuses through December 19: earn 2,500 miles after $500 in spend or 5,000 miles after $1,000, using the promo codes. On top of that, both new and existing members can earn a 40% bonus on “Loyalty Eligible” hotel bookings—stacking Rove miles while still earning the hotel program’s points, elite credit, and on-property benefits.
Alaska is busy turning itself into a global airline, flying Hawaiian’s 787s from a new Seattle long-haul hub to London and beyond. But its IT still behaves like a regional carrier: if you book a London–Seattle award that starts on British Airways, Alaska’s system misreads its own 787 flight as BA and slaps roughly $500 in “Alaska-imposed” fuel surcharges on top of 150,000 miles — an expensive bug for anyone spending Atmos Rewards points.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
