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In what no doubt will not be the last concession to make status-earning easier this year, United will let members know on Friday they’re getting deposits in their accounts of 15% – 20% of the qualifying dollars they need to keep their current status. And in typical United fashion, it’s complicated…
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines has only been offering hot meals in premium cabins on cross country flights and international flights of sufficient distance. However in a sign that nature is healing, they’ll begin returning meal service to domestic first class cabins next week – Wednesday, February 16.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Delta CEO Ed Bastian has approached the U.S. Attorney General seeking to put unruly passengers on a terrorist list that would deny future travel across all airlines. This is mostly for show, but anyone concerned with civil liberties should e-mail Ed Bastian.
Conservative opinion journalist Michelle Malkin reports that she and her husband have been banned by Airbnb for a speech that she gave to a white nationalist conference.
Alex Cruz was passed over to lead airline group IAG in fall 2020 and stepped down as CEO of British Airways. The former head of low cost carrier Vueling is largely credited with cost-cutting at the British flag carrier that led to a deterioration of employee morale, customer satisfaction, and a series of IT meltdowns.
American Airlines has re-opened its Flagship business class lounges at New York JFK, Miami and Los Angeles. Flagship First Dining for long haul first class passengers has reopened at JFK and Miami. However the lounges in Dallas and Chicago remain closed.
Fortunately American Airlines is now talking up a target for their re-opening.
Shangri-La’s Vice President and Head of Shangri-La Circle Kevin Siew offered both real insight into how the chain thinks about loyalty – and what’s necessary to deliver great experiences for guests regardless of the chain. So this was a very interesting hour, spent together via Zoom since he’s based in Hong Kong. My key takeaways included the importance of treating guests well at each interaction, regardless of their reason for a stay or meal, and contra most of the industry just how much vertical integration – owning the hotels and restaurants – actually matters for a hospitality chain.
Could this be the end of first class on international routes and premium cross country flights on American Airlines? Or the introduction of a really stepped up business class, or both?
Wednesday evening American was marketing cross country flights on its premium Airbus A321T aircraft as offering “Flagship Business” and “Flagship Business Plus,” the latter instead of first class,. Indeed, the column heading where ‘First’ used to be was replaced with ‘Premier’ at aa.com. And now the change has been rolled back.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
