Tag Archives for american airlines.
American Airlines is launching service between Austin and Washington Dulles in August. This flight is absolutely ideal for me. I live in Austin and in the Before Times my most frequent destination was Washington DC – a minimum of once a month, and often twice.
But the flight times are terrible – scheduled to allow a single plan to operate the route, rather than being scheduled for the business travelers who would actually take the flight.
On Sunday a family traveling from Philadelphia to Dallas – Fort Worth on American Airlines flight 410 had their seats given away to standby passengers as they stood at the gate.
The Nelson family, including their 8 month old child, had spent the past several days with Liz Nelson’s father as he passed away, and then at his funeral. American Airlines let them know the day before their flight that their 1 p.m. departure was delayed 16 minutes to 1:16 p.m. and that was their undoing.
A woman’s story about being scolded for breastfeeding on board her American Airlines flight is going viral on social media.
Akeia Escobar was flying Dallas – Fort Worth to Atlanta on American Airlines flight AA980 when, she says that a flight attendant told her to “cover up [her] breast.” But her “baby was latched and [her] nipple was not visible.”
Award charts are the fundamental cornerstone of a loyalty value proposition.. Always and everywhere that a frequent flyer program has dropped award charts it has meant big devaluations. There are no exceptions.
With planes full again, there’s so much pressure to get out right at “D0” that one gate agent shared a story on social media of leaving people behind at the gate. There were seats available because some customers didn’t show, and the agent wasn’t able to put employees waiting to travel on the flight in their place – because it would have meant an extra couple of minutes, which the airline won’t abide.
In February United Airlines made a splash ordering electric aircraft with the idea of transporting people from urban centers like Manhattan over to Newark. Now four months later American Airlines announces that it, too, is investing in urban air mobility, maybe.
The aircraft in question hasn’t had a test flight yet, but they’re touting that “certification of the aircraft [could come] as early as 2024” which means it will be farther out into the future than that.
On June 7 passengers on board an American Airlines flight 2511 from Los Angeles to Charlotte got rowdy after a flight delay. Crew were initially kind and apologized. However one flight attendant summoned his inner Howard Beale from the film Network and decided he wasn’t going to take it any more.
The whole cabin applauded.
It’s one thing when Delta is asking employees to volunteer to clean Sky Clubs at their Atlanta hub because contractors can’t find employees. It’s another thing when vulnerable passengers are left overnight to find for themselves.
For years Austin has been one of the fastest-growing aviation markets in the country, tracking the city’s growth more generally. Before the pandemic American Airlines was looking at three new routes to augment its flights to hubs.
Earlier this year they announced 10 new routes. The ones that have launched are doing well. Now they’re announcing 14 new routes, 5 of which are international. They’re converting seasonal service to year-round. And adding frequencies to existing routes. All in all they’re quadrupling their destinations in a little over a year.
American Airlines is re-opening its Flagship international business class lounges and most of its Flagship First Dining this fall, starting with Miami. They’re also re-opening all of their Admirals Clubs except Honolulu this summer. And they’re going to introduce a new way for premium passengers to access Flagship.
That’s wonderful because these lounges were fantastic. United’s Polaris lounges were probably a step above American’s Flagship lounges, but Flagship lounges were open to many more people and nicer than anything American had ever done before. American’s Flagship First Dining product was nicer than anything any U.S. airline has done in recent years, period.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
