Tag Archives for american airlines.
On Tuesday’s American Airlines flight AA2547 from Phoenix to Orlando a passenger barely made it on board before the doors closed. He apparently was in a rush to make the flight and didn’t manage a needed stop at the restroom while enroute, according to the flight’s notes.
Top American Airlines executives presented at the Wolfe Research financial conference Tuesday, and revealed that people are buying more first class seats than before because they want to distance on board – and no one is blocking middle seats anymore.
While the airline industry is recovering, led by leisure traffic, that could come to a half in the fall as kids go back to school and employees return to offices, with business travel not yet recovered enough to make up the slack. As a result, their cost-cutting is important and they expect employees to work harder than before – in ways that won’t be good for the customer.
American Airlines appears to be using safety cards that just say “737” on 737 MAX aircraft now. No wonder customers don’t seem to complain they’re flying on the MAX…?
In the fall top American Airlines executives – including President Robert Isom – started cold-calling their best customers “to find out who it is that’s traveling and still earning elite status throughout the pandemic.”
Recently several top American Airlines AAdvantage elite members have reported getting calls scheduled with Rick Elieson, the head of the AAdvantage program. In one of these calls he leaked some great information!
American Airlines flight AA60 from Tokyo Narita to Dallas-Fort Worth diverted to Seattle on Wednesday after declaring a ‘level 3 security alert’ which the FAA defines as “life-threatening behavior.”
There was loud screaming in the cabin as well as “approximately 10 loud bangs” and three flight attendants were punched and kicked.
American Airlines reports they are “investigating” a pilot for his comments on social media and on a podcast about a diversity curriculum for his local Dallas-area school district.
The pilot has blasted the curriculum online, and the Southlake Anti-Racism Coalition which supports it. They, in turn, went to American Airlines claiming their employee is harassing them and sought to cancel him.
You’re either going to think this is awesome, and can’t wait to try this on your next American Airlines flight – or you’ll be appalled and finally agree with the Dallas-based airline that seat back video is a relic of the past, and applaud their decision to remove screens from their narrowbody aircraft.
At an employee question and answer session last week, a flight attendant asked American Airlines President Robert Isom what the airline’s brand identity is now, expressing some confusion between being a low cost carrier and also trying to compete against Delta.
One of the most common questions I’ve gotten over the past couple of months is whether airlines will add more flights to Europe this summer, with countries opening up and vaccination rates rising.
American Airlines Vice President of Network and Schedule Planning Brian Znotis addressed this head-on with employees last week, explaining that American won’t add more Europe this summer because they can make more money flying to Cancun than Athens and they no longer have spare aircraft to add flights – so each potential long haul flight trades off with flying they’re already doing.
American Airlines has a plan for first class meals. They are going to be smaller, with fewer items heated. And expect the bread to be served room temperature, though I’m not sure how they expect you to spread butter on rolls that haven’t been warmed. That’s according to explanations that were given to employees at question and answer sessions held last week by airline President Robert Isom, recordings of which were reviewed by View From The Wing.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
