Tag Archives for american airlines.
Will they be bankrupted by this American Airlines mistake? What’s it going to do to their credit score (that’s some hefty utilization!)? Will American Express close down their account? Will other card issuers?
An American Airlines customer bought a $1,000 ticket and later refunded it. American returned $100,000 instead.
In 2012 I wrote that wifi would eventually be free, once there was enough bandwidth on board so that one customer’s use didn’t trade off with another’s. That’s largely happened. JetBlue and Delta offer free wifi. United is moving to Starlink (enough bandwidth) which will be free. And it looks like American is being pushed there – dragged kicking and screaming, perhaps, but they have to get there.
It’s people who fly the most who (1) understand the difference in product [they are repeat buyers!] and (2) are willing to spend more to get the experience they want. They suffered from degraded product and service – less legroom and seat padding both in the front and back cabins, less food and lower quality meals on board (again in both cabins) and myriad cuts across the board.
These reputational issues have now gone mainstream, beyond just frequent flyers.
I feel like American could invest in just offering this to all members who reach 15,000 Loyalty Points. They will sell 1,000 Loyalty Points to partners for about $50. So they consider the 1,000 Loyalty Points you’re giving up to select the bag tag to be worth real money.
American Airlines is running a promotion that should be available in most accounts to earn 500 bonus loyalty points per flight segment taken in March, up to 5,000 bonus loyalty points.
A passenger on board the 24 year old Embraer 145 regional jet (registration N653AE) operated by American’s wholly-owned regional carrier Piedmont had to use the lavatory prior to departure. But this wasn’t just any bathroom visit.
The threat was that a bomb would detonate as the aircraft descended to 10,000 feet on arrival at Delhi.
American Airlines flight 292 from New York JFK to Delhi made an emergency landing in Rome following a security threat, that many outlets are referring to as a bomb threat. The Boeing 787-9 was escorted by fighter jets on the way in.
Boeing has had production issues, and deliveries of their Boeing 787-9s to American have been delayed. But American couldn’t have flown these planes even if Boeing could have delivered them. That’s because the business class suites hadn’t been signed off on by the FAA, on something of a technicality. Again.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
