Customers used to get frustrated, knowing where their bags were but running into a brick wall with their airline trying to get that information used. That’s changed, with airlines jumping on the bandwagon of adopting new technology deployed by Apple that lets them take in tracking data and use it to recover bags.
american airlines
Tag Archives for american airlines.
Rudest Flyer Yet? Passenger’s Feet Ruin American Airlines First Class Seat
Feb
18
2025
An American Airlines passenger removed their shoes and propped both of their sock-clad feet inside the seatback pocket assembly, using it as a makeshift footrest. Perhaps it was already broken, but they’re clearly stretching it out further. And that storage compartment is designed for small items like magazines or safety cards – not feet.
Here’s How To Turn Around The Poor Service Culture At American Airlines: 4-Point Plan For Better Tools & Management Accountability
Feb
17
2025
Always and everywhere poor service delivery is because of management not because of flight attendants.
Inside The American Airlines Premium Pivot: Deep Dive Into The Challenges Ahead And Blueprint For Success
Feb
15
2025
For years I’ve written that American Airlines has high costs, and can’t win with a strategy of aping Spirit and Frontier (despite that having been Isom’s focus while President of the airline). Over the past three years they’ve been focused primarily on costs when they largely have a revenue problem. They need to earn a revenue premium because saving an incremental $100 million through purchasing efficiencies and product cuts doesn’t move the needle, and can be more than offset in revenue losses.
They seem to be realizing this.
New AAdvantage Chief Named—Will American Airlines Flyers Get The Upgrades And Awards They’ve Earned?
Feb
14
2025
Fresh on the heels of naming a new Chief Customer Officer, American Airlines has named a new head of the AAdvantage frequent flyer program. Scott Long moves over from investor relations to become Senior Vice President of AAdvantage.
American Airlines AAdvantage Fixes Frustration, Makes Your Miles Easier To Track And Search
Feb
14
2025
The American AAdvantage account activity page has been redesigned. Tiles are gone, and there’s a proper transactions list now and those transactions are sortable, searchable, and filterable.
American Airlines Sad Buy On Board Food: They Hid Cheese Plates For Elites—But Couldn’t Spare A Plastic Knife
Feb
13
2025
The thing that struck me most about the cheese plate – aside from how sad it was – is that is consists of big chunks of cheese, crackers, grapes and a chocolate. But there is no plastic knife to slice the cheese. So you’re stuck taking big bites out of these cheese chunks. It is… awkward.
American Airlines Rolls Out First-Class ‘Sliders & Fries’: New In-Flight Burger Challenges Delta’s Shake Shack & United’s Classic
Feb
11
2025
United Airlines and Delta Air Lines both offer burgers as one of their domestic first class catering options. American Airlines is joining the burger bandwagon.
Sliders and fries are heated at the same temperature as the rest of American’s entree choices, for a period of 30 minutes. Condiments apparently do not accompany the meal tray but are available on request.
American Airlines Creates New Customer Experience Unit, Names Chief Customer Officer To Drive Pivot To Premium
Feb
11
2025
A couple of weeks ago I revealed exclusively that American Airlines CEO Robert Isom had pivoted to begin talking about a premium focus in the airline’s strategy. In employee remarks following the airline’s fourth quarter earnings call, Isom talked about attracting customers willing to pay more for better services.
He said that the airline is going to have a “rededication and a renewal to focus on the customer experience.” And he talked about this as “the next order of business, we’re going to organize around this.” And says “you’re going to hear some things very soon.” The start of this appears to be today’s news.
American Airlines A321T: Neglected Premium Cabins Before The Plane’s Final Chapter
Feb
08
2025
Here’s the state of an American Airlines A321T seat. These just haven’t seen much maintenance lately at all. Airline executives acknowledged that the A321Ts were getting long in the tooth as far back as 2019, but didn’t want to refresh them. They did promise to clean them better.
