Tag Archives for benefits.
Airlines are fighting state sick leave laws that apply to flight crews, arguing they can disrupt staffing, delay flights, and interfere with federally regulated airline service. A Michigan case is moving forward, courts are split around the country, and the fight over whether states can layer labor rules onto airline contracts may eventually land at the Supreme Court.
The introduction of a new top Diamond tier doesn’t take anything away from existing Platinums (like club lounge access). Most hotel chains don’t offer confirmed suite upgrades, but Accor is driving towards this unique benefit.
Hotel loyalty programs face a unique challenge that airlines don’t. Airlines set the rules and provide the product directly. Hotels have to get properties which are often owned and even managed separately to comply, with benefits like upgrades delivered consistently by individual employees at a front desk perhaps thousands of miles away. They rely on individual hotels and even employees to comply.
As a result it can be like playing whack-a-mole with individual properties. And with hotels around the world, members may be experiencing things on the ground that programs don’t know about. Or if they see an issue raised in passing it may not resonate with all of the issues they’re facing.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
